Brooke Royal

• Managed front desk operations including scheduling appointments, collecting payments.
• Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
• Greeted patients, provided them with necessary paperwork, and verified insurance information.
• Managed insurance verification and claims processing.

Receptionist -

• Welcomed and registered an average of 100+ patients daily in a calm, respectful, and professional manner.
• Handled sensitive patient information in accordance with hospital confidentiality policies.
• Coordinated with physicians, nurses, and lab technicians to streamline communication and care delivery.
• Managed 10+ physicians, billing and coding appropriately to ensure timely reimbursement.

File Clerk -

• Prepared oncology and radiology charts for upcoming patient appointments.
• Maintained, organized, and retrieved patient records for physicians, nurses, and administrative staff.
• Ensured all charts were accurately filed.
• Prepared medical records with treatment history, labs, and imaging for upcoming visits.

Social Work/Dietician Administrative Assistant -

• Scheduled and coordinated patient appointments with social workers, dieticians, and patient navigators.
• Arranged lodging, meals, and transportation for patients.
• Handled incoming referrals (internal and external).
• Managed all nutrition supply orders, including enteral feeding products, high-protein supplements, and tube feeding accessories.

Phone Receptionist -

• Overseen all incoming calls.
• Experienced in compassionate communication with patients in sensitive health situations.
• Managed the phone queue efficiently during peak hours.