Brooke Rex
Patterson,CA
Summary
Results-driven Quality Control Manager with over 15 years of expertise in mortgage operations, loan processing, and compliance. Proven ability to effectively manage audit pipelines while leading teams to ensure strict adherence to investor and federal lending guidelines. Proficient in QC software administration, including ACES and TenA’s SecondLook, with a strong focus on process optimization to enhance accuracy and operational efficiency. Committed to fostering a culture of continuous improvement and excellence within the organization.
Overview
16
16
years of professional experience
Work History
Quality Control Manager
Bay Equity LLC
04.2019 - 12.2025
- Lead QC operations including pre-fund and post-close audits for all loan types.
- Administer ACES QC software, manage pipeline, and ensure compliance with federal and investor guidelines.
- Collaborate with operations teams to resolve discrepancies and improve workflow efficiency.
- Ability to conduct comprehensive audit and evaluation of loan files utilizing QC software, guidelines, worksheets, etc of all audit types, including Target Discretionary, Random, Reverse, Confidential and Employee loan selections for all audit types.
- Identify suspicious activity and/or documents for filing SAR reports. Provided root cause analysis and potential risk trends to Senior Management and VP of QC.
- Immediate resource and support for Pre-Fund, Post Close QC Teams, Operations Teams and Management (Underwriting, Closing, Collateral, Post Purchase, Compliance)
- Daily pipeline management, process temporary release and/or rush requests
- Monthly PCQC reverification assignments and tasks
- Provides daily offshore QC audit assignments and re-assigned when necessary
- Provides support and assistance to senior Quality Control management, as needed
- Updates and/or approves vacation, sick, and weekly timecards for QC Teams in Paylocity
- Co-host QC meetings and provide management support for offshore and onshore teams.
Prefund Auditor IV
Bay Equity LLC
05.2013 - 04.2019
- Conducted detailed pre-fund audits ensuring regulatory compliance and data accuracy.
- Verified income, assets, and AUS decision conditions; supported senior QC leadership with escalations.
- Recognized for consistently exceeding accuracy benchmarks and supporting automation of pre-fund QC processes.
Processor
Chase Mortgage
04.2012 - 03.2013
- Evaluated loan applications, verified borrower qualifications, and prepared compliance disclosures.
- Collected data from clients including but not limited to; assets, salary, debts and employment status.
- Reviewed file documentation for accuracy, correcting missing or erroneous information.
- Meeting loan application deadlines.
- Coordinated between loan officers, escrow, and funding teams to ensure timely closings.
Senior Loan Coordinator
Bay Equity LLC
03.2011 - 04.2012
- Maintained a monthly pipeline of 35-50 loans
- Evaluated loan applications, verified borrower qualifications, and prepared compliance disclosures.
- Collected data from clients including but not limited to; assets, salary, debts and employment status.
- Reviewed file documentation for accuracy, correcting missing or erroneous information.
- Meeting loan application deadlines.
- Coordinated between loan officers, escrow, and funding teams to ensure timely closings.
Processor
Home Savings Mortgage
03.2010 - 03.2011
- Evaluated loan applications, verified borrower qualifications, and prepared compliance disclosures.
- Collected data from clients including but not limited to; assets, salary, debts and employment status.
- Reviewed file documentation for accuracy, correcting missing or erroneous information.
- Meeting loan application deadlines.
- Coordinated between loan officers, escrow, and funding teams to ensure timely closings.
Education
BA - Psychology
California State University, Fresno
Fresno, CA06.1997
Skills
- Conventional Underwriting Certificate 2018
- Proficient with Encompass, ACES, TenA’s SecondLook, Paylocity, Microsoft Office
- Knowledge of Conventional, Non-Conforming, Government and multiple DPA programs
- Excellent communication skills and ability to multi-task
- Leadership: Team Development Cross-Functional Collaboration, Offshore Team Management
- Operations: Audit Process Optimization, Workflow Automation, Pipeline Management, Data Accuracy
Timeline
Quality Control Manager
Bay Equity LLC
04.2019 - 12.2025
Prefund Auditor IV
Bay Equity LLC
05.2013 - 04.2019
Processor
Chase Mortgage
04.2012 - 03.2013
Senior Loan Coordinator
Bay Equity LLC
03.2011 - 04.2012
Processor
Home Savings Mortgage
03.2010 - 03.2011
BA - Psychology
California State University, Fresno