Brooke Prentice
Milton,ON
Summary
Customer service specialist with 5+ years of experience in hospitality and customer facing roles. Known for building strong customer relationships, resolving issues professionally, and thriving in fast paced environments.
Overview
10
10
years of professional experience
Work History
Server
Beertown Waterloo
Waterloo, ON
10.2022 - 08.2026
- Served high volume dining room during peak periods while maintaining excellent customer service.
- Practiced write, repeat and support to ensure guests always felt supported in their choices.
- Trained new servers on policies, procedures, and service standards.
- Went the extra mile to learn guest names & use them to show care & make guests feel more comfortable.
Booth Attendant
Canadian Pet expedition
Mississauga, Ontario
10.2024 - 10.2024
- Responsible for proper setup of booth
- Assisted customers with inquiries about pet leashes, treats, coats, and collars, enhancing their shopping experience.
- Provided tailored product recommendations to customers based on their needs.
- Facilitated customer checkouts, ensuring a smooth and efficient transaction process.
- Assisted in dismantling booth efficiently after event concluded.
HVACR Apprentice
Jump services inc
Hamilton, ON
01.2023 - 03.2023
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Maintained organization, cleanliness and safety in work areas.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
HVAC Apprentice
Brooks Heating and Air
Georgetown, ON
10.2021 - 08.2022
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
- Installed heating, air conditioning and ventilation equipment and tested for proper operation.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Maintained organization, cleanliness and safety in work areas.
- Completed semi-skilled and skilled work under supervision of fully qualified supervisors.
Bartender
Branch 101 Royal Canadian Legion
Toronto , ON
10.2019 - 10.2021
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Served fryer food (chicken fingers and fries, chicken wings and onion rings)
- Stocked bar with beer, wine, liquor and related supplies.
Waitress
Walden circle retirement home
Mississauga , ON
02.2021 - 07.2021
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- I made sure I was aware of allergies of guests to make sure they were comfortable at all times.
Customer Service Representative
Longos Applewood
Mississauga , ON
01.2017 - 10.2019
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Handled refunds and exchanges with upset customers.
- Collaborated with customer service manager to create initiatives enhancing customer service quality.
- Addressed customer complaints and queries, expediting resolutions to improve satisfaction.
- Worked with customer service manager to develop customer service improvement initiatives.
- Processed refunds and exchanges for dissatisfied customers, ensuring a positive experience despite challenges.
Education
Certificate Program 1 Year - General Arts And Science Program
Humber College
Toronto , ON High School Diploma -
Port Credit Secondary School
Mississauga , ON Some College (No Degree) - Gas License
Halton Skilled Trades Academy
Oakville, ON 05.2021 - 08.2021
Skills
- Customer service
- Punctuality
- Organization
- Curiosity
- Team collaboration
- Genuine care
- Initiative
- Hospitality
- Attention to detail
References
Dave McPherson (former manager at beertown Waterloo) 519-635-0633
Lauren Holmes (supervisor at Beertown Waterloo) 672-338-2488
Timeline
Booth Attendant
Canadian Pet expedition
10.2024 - 10.2024
HVACR Apprentice
Jump services inc
01.2023 - 03.2023
Server
Beertown Waterloo
10.2022 - 08.2026
HVAC Apprentice
Brooks Heating and Air
10.2021 - 08.2022
Some College (No Degree) - Gas License
Halton Skilled Trades Academy
05.2021 - 08.2021
Waitress
Walden circle retirement home
02.2021 - 07.2021
Bartender
Branch 101 Royal Canadian Legion
10.2019 - 10.2021
Customer Service Representative
Longos Applewood
01.2017 - 10.2019
Certificate Program 1 Year - General Arts And Science Program
Humber College
High School Diploma -
Port Credit Secondary School