Brooke Pilon
KITCHENER,ON
Summary
Dynamic sales associate with proven expertise at Kelsey-Marie's Creations, excelling in customer service and inventory management. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Adept at visual merchandising, driving sales, and fostering client relationships, consistently achieving goals in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
Kelsey- Marie's Creations
Cambridge, Ontario
03.2018 - Current
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assessed customer needs to provide assistance and information on product features.
- Collected payments and provided accurate change.
- Greeted customers to determine wants or needs.
- Bagged or packaged purchases and wrapped gifts.
Chip Truck Employee
NA
Goderich, Ontario
03.2017 - 10.2017
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
Volunteer
Family and Children's services (FACS)
Kitchener, Ontario
06.2017 - 09.2017
- Collaborated with other volunteers to create a positive work environment.
- Provided assistance to staff in the daily operations of the organization.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Offered support and assistance to community members.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
Counter Service Pizza Maker
Ripely’s pizza
Springhill, Nova Scotia
07.2016 - 08.2016
- Operated cash registers accurately to process customer payments.
- Assisted with cleaning tasks such as sweeping floors, washing dishes, wiping counters, and sanitizing equipment.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Greeted customers in a friendly and courteous manner.
- Kept work area clean throughout shift by washing dishes quickly after each order was completed.
- Checked inventory levels on a daily basis to ensure that all necessary items are stocked properly.
- Baked pizzas in ovens at temperatures up to 500 degrees Fahrenheit.
- Placed prepared pizzas into boxes for delivery or pickup orders.
- Followed food safety guidelines when preparing foods for customers.
- Assisted with preparation of salads, sandwiches, appetizers, and desserts, as needed.
- Kept customer and food preparation areas clean and well-organized.
- Maintained safe food handling practices to prevent germ spread.
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Education
High School Diploma -
Cameron Heights Collegiate Institute
Kitchener, ON06-2020
Skills
- Customer service
- Sales techniques
- Cash handling
- Product knowledge
- Inventory management
- Visual merchandising
- Effective communication
- Team collaboration
- Attention to detail
- Problem solving
- Service oriented
- Goal oriented
- Task prioritization
- Client service
Certification
- Health and Food safety Certificate
- WHIMIS 2015 Training
Languages
English
Native/ Bilingual
Affiliations
- Enjoy visual arts in my free time.
- Like trying new and creative recipes.
References
References available upon request.
Timeline
Sales Associate
Kelsey- Marie's Creations
03.2018 - Current
Volunteer
Family and Children's services (FACS)
06.2017 - 09.2017
Chip Truck Employee
NA
03.2017 - 10.2017
Counter Service Pizza Maker
Ripely’s pizza
07.2016 - 08.2016
High School Diploma -
Cameron Heights Collegiate Institute
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