Brooke Pillipow
Vancouver,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Barista/Server
Greenhorn Cafe
Vancouver, BC
02.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new employees, sharing knowledge and expertise of coffees
Client Care Specialist
Vancouver Animal Emergency & Referral Centre
Vancouver, BC
12.2022 - 03.2024
- Printed prescription requests and queries in compliance with practice protocol.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
Tanning Consultant
Tan De Soleil
Vancouver, BC
04.2022 - 12.2022
- Educated clients on health and safety of tanning facilities and procedures.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Maintained clean and stocked front counter area.
- Informed and demonstrated how to use tanning equipment to new clients.
FOH Manager
The Uncommon Cafe
Vancouver, BC
11.2019 - 07.2021
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Handled cash accurately and prepared deposits.
- Increased customer engagement through social media.
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Promoted new products and price changes by creating and updating signage.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Drafted invoices for completed work.
- Trained new employees on proper protocols and customer service standards.
Barista
Caffe Artigiano
Vancouver, BC
10.2017 - 10.2018
- Make and serving specialty drinks
- Maintain and clean and sanitized work station
- Follow health and safety guide lines
- Selling espresso and explaining differences in coffee beans and coffee preparation machines
- Maintaining stocked inventory
- Taking orders while paying attention to detail
- Serving prepared foods.
Sales Representative, Contract
Batten Industries & Ocean Sales Trade Shows
Vancouver, BC
01.2017 - 02.2017
- Ability to acquire product knowledge quickly
- Helping customers match products based on their needs and desires
- Setting up and tearing down booths
- Keeping up with and completing inventory daily
- Handling cash and card payments
- Worked in the Edmonton Home & Garden Show 2017, as well as multiple Costco Booths Base.
Barista
Base Camp
Powell River, BC
08.2016 - 01.2017
- Discuss beverage items
- Make suggestions and answer any inquiries
- Serving prepared foods
- Take customers' orders accurately
- Check temperatures of fridges and heating equipment to ensure proper function
- Comply with health, safety and hygiene guidelines and regulations
- Ensure customer service stations are well stocked
- Complete opening and closing duties each shift
- Basic numeracy and money-handling skills
- Organization Skills Operate coffee and espresso making equipment.
Sales Clerk/Pet Nutritionist
Pet Valu
Powell River, BC
10.2015 - 01.2017
- Stock control
- Keeping up to date with special promotions
- Opening and closing duties
- Responsible dealing with unsatisfied customer returns
- Developing feed plans and nutritional programs for animals
- Ensure that the diet plans are in sync with pets' food preference
- Promote healthy eating habits by providing owners with education on leading healthy lifestyles and corresponding benefits, as well as food awareness.
Education
Administrative Assistant
Okanagan College
Online10.2023
Hairdressing & Colour
Future Hair Training Centre
Vancouver, BC11.2019
University of California Davis
Online2017
Brooks Secondary School
Powell River, BC06.2015
Skills
- Store opening and closing
- Personable and friendly communications
- Problem solving strength
- Client Service
- Creative Problem Solving
- Reliable and Punctual
- Courteous and Professional
- Prioritization and Time Management
- Payment Processing
- Reminder Calls
- Appointment Booking
- Effective Multitasking
Timeline
Barista/Server
Greenhorn Cafe
02.2024 - Current
Client Care Specialist
Vancouver Animal Emergency & Referral Centre
12.2022 - 03.2024
Tanning Consultant
Tan De Soleil
04.2022 - 12.2022
FOH Manager
The Uncommon Cafe
11.2019 - 07.2021
Barista
Caffe Artigiano
10.2017 - 10.2018
Sales Representative, Contract
Batten Industries & Ocean Sales Trade Shows
01.2017 - 02.2017
Barista
Base Camp
08.2016 - 01.2017
Sales Clerk/Pet Nutritionist
Pet Valu
10.2015 - 01.2017
Hairdressing & Colour
Future Hair Training Centre
University of California Davis
Brooks Secondary School
Administrative Assistant
Okanagan College