BROOKE LALONDE
Kitchener,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated to maintain customer satisfaction and contribute to company success.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Barentz Animal Nutrition
08.2022 - Current
- Established relationships with customers to foster trust, reliability, and increased business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Processed orders accurately and timely, ensuring product, quantity, pricing, and notes are accurate.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Coordinated with logistics team to insure customer orders delivered in a timely fashion.
Call Centre/Customer Service/Emergency Assistance
Allianz Global Assistance
01.2018 - Current
- Provided primary customer support to internal and external customers.
- Opened claims and assisted customers during travel emergencies.
- Handled escalated calls with patience and understanding.
- Completed multiple responsibilities daily on phones and through email correspondence.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted research, gathered information from multiple sources and presented results.
- Increased customer satisfaction by resolving issues.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Youth Worker
Avalon Horizons Program
01.2018 - 12.2018
- Developed and implemented activities that focused on emotional, physical and educational needs of at risk youth.
- Maintained a safe and clean environment through agency behavior management procedures.
- Promoted diversity by exposing youth to multicultural experiences such as events, traditional foods and respecting individual beliefs and preferences.
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
Call Centre/Customer Service
Ontario One Call
01.2017 - 01.2018
- Spoke with customers over creating legal documents for locate requests.
- Completed tasks given outside of daily responsibilities
- Performed call-outs and dispatching for emergencies
- Handled any issues that arose with patience and understanding
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Crew Trainer/Guest Experience Leader/Team Leader
McDonalds
01.2013 - 01.2016
- Trained various new employees on rules and operations of McDonalds.
- Trained and guided current employees to improve performance.
- Helped run shifts with floor managers, delegating and coaching.
- Provided excellent customer service by greeting customers and meeting quality expectations
- Collaborated with team members to achieve target results.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
Bachelor of Arts - History and Sociology
University of Guelph
Guelph, ON2017
High School Diploma -
Harrow District High School
Harrow, ON06.2012
Skills
- Teamwork and Collaboration
- Organization and Time Management
- Professional telephone demeanor
- Report preparation
- Recordkeeping strengths
- Complaint resolution
- Data entry
- Customer relations
Volunteer Work
Habitat for Humanity , University of Guelph El Salvador & Georgia USA
Timeline
Customer Service Representative
Barentz Animal Nutrition
08.2022 - Current
Call Centre/Customer Service/Emergency Assistance
Allianz Global Assistance
01.2018 - Current
Youth Worker
Avalon Horizons Program
01.2018 - 12.2018
Call Centre/Customer Service
Ontario One Call
01.2017 - 01.2018
Crew Trainer/Guest Experience Leader/Team Leader
McDonalds
01.2013 - 01.2016
Bachelor of Arts - History and Sociology
University of Guelph
High School Diploma -
Harrow District High School
Similar Profiles
Noemie GarillosNoemie Garillos
Channel Development Specialist at Pilmico Animal Nutrition CorporationChannel Development Specialist at Pilmico Animal Nutrition Corporation
Alanna KlagesAlanna Klages
Western Canada Technical Representative at DCL Nutrition + Animal HealthWestern Canada Technical Representative at DCL Nutrition + Animal Health
Leif GarrettLeif Garrett
Shipping and Receiving Supervisor at Simmons Animal NutritionShipping and Receiving Supervisor at Simmons Animal Nutrition
ERIK SIMCICERIK SIMCIC
LANDSCAPER at DURITE LANDSCAPINGLANDSCAPER at DURITE LANDSCAPING
Lauryn StereLauryn Stere
Landscape Worker/Snow Removal at GreenscapeLandscape Worker/Snow Removal at Greenscape