Brooke Parks
Sacramento,CA
Summary
Highly-motivated professional with three years of experience in customer service, store operations, and employee growth. Proven ability in identifying growth opportunities, being a change leader, and mediating cross-functional teams to accomplish shared objectives. Demonstrates success with enhancing profitability in dynamic environments through developing strong customer relationships. Skilled at building relationships with team members by effectively communicating expectations, coaching to develop professional and personal goals, and providing any additional support. Seeking to leverage expertise in management and human relations to contribute to the success of a growth-minded company.
Overview
3
3
years of professional experience
Work History
Store Manager
Starbucks
11.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Shift Supervisor
Starbucks
03.2022 - 11.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Barista
Starbucks
10.2021 - 03.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Bachelor of Science - Business Administration
Arizona State University
Tempe, AZ05-2026
Associate of Science - Business Administration
Folsom Lake College
Folsom, CA11-2023
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Team leadership
- Cash management
- Friendly and positive
- Training and mentoring
- Shift scheduling
- Goals and performance
Awards
- Manager of the Quarter, Starbucks, Sacramento, Q3, 2024
- Partner of the Quarter, Starbucks, Town Center Q4, 2022
- Employee of the Month, Michaels, Folsom, May 2021
Timeline
Store Manager
Starbucks
11.2023 - Current
Shift Supervisor
Starbucks
03.2022 - 11.2023
Barista
Starbucks
10.2021 - 03.2022
Bachelor of Science - Business Administration
Arizona State University
Associate of Science - Business Administration
Folsom Lake College
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