Brooke Noll
Summary
Experienced support worker prepared for role in peer support. Skilled in providing compassionate care, managing daily tasks, and ensuring clients' well-being. Strong focus on team collaboration, adaptability, and achieving results. Reliable and capable of responding to changing needs, with expertise in communication, problem-solving, and empathy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Support Worker (PSW)
VON Victorian Order Of Nurses
Picton, ON
01.2024 - 12.2024
- Provided compassionate care to clients, ensuring safety and comfort in daily activities.
- Assisted clients with personal hygiene, mobility, and medication management to promote independence.
- Monitored client progress and reported changes to medical personnel, ensuring timely interventions when necessary.
- Advocated for client needs by facilitating access to community resources and support services effectively.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Peer Support Worker
Peer Support South East Ontario
Picton, ON
08.2022 - 11.2022
- Provided emotional support and guidance to individuals facing mental health challenges.
- Facilitated group sessions, promoting peer engagement and sharing of experiences.
- Monitored client progress, adjusting strategies based on individual needs and feedback.
- Educated clients about available resources and coping strategies for daily challenges.
- Led initiatives to improve program outreach and community involvement efforts.
- Participated in ongoing training opportunities to stay current on best practices in mental health support services.
- Improved client well-being by sharing personal experiences, coping strategies, and resources in a relatable manner.
- Maintained accurate records of client interactions, ensuring confidentiality and adherence to agency policies.
- Developed strong rapport with clients by maintaining open communication channels and demonstrating genuine empathy.
Evening Supervisor
Currah's Park Store & Grill - Sandbanks Provincial Park
Picton, ON
04.2022 - 10.2022
- Supervised evening operations to ensure smooth service and customer satisfaction.
- Trained and mentored staff in food safety standards and customer service protocols.
- Coordinated inventory management, reducing waste through effective stock control practices.
- Implemented staff scheduling strategies to balance workload and enhance team performance.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat visits.
- Managed cash handling procedures during the evening shift, ensuring accuracy in transactions and preventing losses due to theft or errors.
Home Support Worker
Saint Elizabeth Home Health
Picton, ON
11.2021 - 04.2022
- Helped with household tasks including but not limited to: meal preparation, tidying, garbage/recycling
- Assisted clients with daily living activities, promoting independence and well-being.
- Developed trusting relationships with clients, establishing rapport and open communication.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Assisted disabled clients to support independence and well-being.
Busser/Hostess/Server
Waupoos Winery
04.2015 - 09.2019
- Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
- Check with phone reservationists, or answering machine messages to assure you have all reservations
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by promptly clearing tables and resetting for new patrons.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Monitored inventory levels of utensils and supplies, ensuring availability during peak hours.
- Provided feedback to management regarding operational challenges and customer preferences.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Front Desk Receptionist
Cherry beach
Picton, ON
10.2017 - 07.2019
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of guest information and transactions using property management software.
- Trained new staff on operational procedures and best practices for front desk roles.
- Developed and implemented improved workflows to streamline front desk operations and reduce wait times.
Retention Agent
Convergys
Belleville, ON
01.2017 - 10.2017
- Guaranteed excellent service delivery, effectively meeting the needs and contractual obligations of the clients
- Conducted sales transactions through internet-based electronic commerce
- Answered incoming calls assuming responsibility for the full resolution of client's question/issue
- Ability to work in a time critical environment
- Ability to be flexible and quickly adapt to changing business needs and processes
- Able to speak with customers in a calm, enthusiastic and friendly tone of voice
Team Member
Tim Hortons
Picton, ON
10.2014 - 10.2016
- Operated electronic cash machine and processed cash transactions
- Provided prompt, efficient service with high level of accuracy
- Ensured quality customer service
- Handled customer questions and concerns with professionalism, courtesy, and effective problem-solving techniques
- Analyzed customer needs and suggestions in order to make recommendations
Education
Secondary School -
Prince Edward Collegiate Institute
06.2015
Skills
- Mobility assistance
- Dementia care
- Personal hygiene assistance
- Emotional support
- Social support
- Privacy and confidentiality
- Relationship building
- Mental health support
- Crisis intervention
Certification
- Smart Serve Present
- Standard First Aid and CPR Present
- Home support worker Present
- MS Office Present
- CPIT June 2023 to June 2024
- Caregiver, home health aide and nurse aide February 2024 to Present
Languages
English - Advanced
French - Beginner
Timeline
Personal Support Worker (PSW)
VON Victorian Order Of Nurses
01.2024 - 12.2024
Peer Support Worker
Peer Support South East Ontario
08.2022 - 11.2022
Evening Supervisor
Currah's Park Store & Grill - Sandbanks Provincial Park
04.2022 - 10.2022
Home Support Worker
Saint Elizabeth Home Health
11.2021 - 04.2022
Front Desk Receptionist
Cherry beach
10.2017 - 07.2019
Retention Agent
Convergys
01.2017 - 10.2017
Busser/Hostess/Server
Waupoos Winery
04.2015 - 09.2019
Team Member
Tim Hortons
10.2014 - 10.2016
Secondary School -
Prince Edward Collegiate Institute