Summary
Work History
Education
Skills
Languages
Timeline
Generic

Brooke Murphy-lucas

Belleville,ON

Summary

Proven to enhance guest satisfaction and cleanliness standards at Sandbanks Summer Village, I bring a strong focus on achievements with a blend of hard skills like hygiene maintenance and soft skills such as dependability. Leveraging quick learning abilities and a goal-oriented mindset, I consistently improved service quality, achieving a notable increase in positive customer feedback.

Work History

Retail Sales Associate Cashier

Dollarama
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.

Landscaper

Twin Properties
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.

Housekeeping

Sandbanks Summer Village
  • Enforced company safety, cleanliness, and sanitation policies by maintaining effective housekeeping standards.
  • Improved overall cleanliness and guest satisfaction by implementing effective housekeeping procedures and protocols.
  • Coordinated with housekeeping department to maintain cleanliness standards throughout the hotel property.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal cleanliness.

Housekeeping

The Royal Hotel
  • Maintained store appearance with respect to visual merchandising and housekeeping standards.
  • Introduced new cleaning techniques that increased the overall efficiency of the housekeeping department.
  • Coordinated with housekeeping and maintenance departments to ensure guest rooms met highest standards.
  • Enhanced cleanliness and organization by thoroughly performing daily housekeeping tasks.

Housekeeping

Charlotte Properties
  • Coordinated closely with housekeeping teams to ensure rooms were prepared according to established standards.
  • Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
  • Performed general housekeeping duties by organizing and tidying warehouse.
  • Maintained inventory of housekeeping supplies, placing orders as needed to avoid shortages or delays.
  • Improved overall cleanliness and guest satisfaction by implementing effective housekeeping procedures and protocols.

Produce Clerk

NoFrills
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.

Education

High School Diploma -

Nicholson Catholic College
Belleville, ON
06.2016

Skills

    Quick Learner

    Patience and Empathy

    Cleanliness and hygiene

    Goal-oriented mindset

    Dependability

    Customer Support

    Handling Complaints

    Friendly and Helpful

    Attention to Detail

Languages

English
Full Professional

Timeline

Retail Sales Associate Cashier

Dollarama

Landscaper

Twin Properties

Housekeeping

Sandbanks Summer Village

Housekeeping

The Royal Hotel

Housekeeping

Charlotte Properties

Produce Clerk

NoFrills

High School Diploma -

Nicholson Catholic College

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Brooke Murphy-lucas