Brooke Mullen
Lassen Indian Health Center
Susanville
5
years of professional experience
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Work History
Call Center Representative
4 Years 1 Month- Responded to high-volume inbound calls, ensuring patient needs were met efficiently.
- Documented and updated patient information in electronic health records with accuracy.
- Assisted patients with appointment scheduling, enhancing overall service experience.
- Resolved inquiries and complaints by employing conflict resolution strategies effectively.
- Rotating calls to other departments in a timely manner
- Sending messages to clinical teams and forwarding calls for further triage
Tribal monitor
3 Months- As a Tribal monitor I worked in Greenville CA after the fire. We monitor what the workers would dig up. If they were native american artifacts we would move the artifact away from where if would be damaged and place it in a safe environment.
Deli Clerk
11 Months- As a deli clerk I worked with food. We made sandwiches and prepared food. Served food for customers. Fried and cut which ever food a customer wanted and requested.
Education
High school diploma
Skills
Assisted in food production processes to meet daily operational needs.
Managed time effectively to prioritize tasks and meet deadlines.
Utilized computer skills to streamline workflow and improve efficiency.
Communicated clearly in both oral and written formats to facilitate teamwork.
Collaborated with colleagues to enhance organizational and interpersonal relations.
Recognized and valued the significance of tribal artifacts in cultural contexts.
Additional Information
Authorized to work in the US for any employer
Timeline
Call Center Representative
Lassen Indian Health Center
08.2022 - CurrentRead More
Tribal monitor
MOORETOWN RANCHERIA
03.2022 - 06.2022Read More
Deli Clerk
Iga
03.2021 - 02.2022Read More
Greenville Junior/Senior High School
High school diploma
Read More