Brooke Morin

• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
• Established strong relationships with local suppliers to secure competitive pricing on quality ingredients increasing profits by 10% without sacrificing taste or presentation.
• Collaborated closely with other departments between our franchise's and corporate head office, such as marketing and finance, to achieve shared goals and maintain seamless operations.
• Promoted positive work environments with proactive conflict resolution strategies and team-building activities.
• Independently created new training programs and conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements.
• Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation. Independently created new inventory tracking systems to streamline costs and profit management.
• Went above and beyond to guarantee each customer received exceptional food and service
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

• Independently created and maintained systems to organize client files with sales contracts, records of client interactions, client notes, and other information.
• Responsible for onboarding and offboarding clients whilst offering additional services and features to extend relationship and increase company sales.
• Solely responsible for set up as well as training of of company programs such as Notion, Click-Up, Nutshell and Slack to help management and communication of projects.
• Coordinated with finance department to ensure timely payment of invoices, addressing any discrepancies or issues in a prompt and professional manner.
• Established long-lasting relationships with key decision-makers within client organizations, solidifying company's reputation as a trusted partner in their respective industries.
• Overcame obstacles swiftly by utilizing creative problem-solving techniques and leveraging resources effectively.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

BARTENDER

• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

SUPERVISOR

• Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
• Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Managed inventory control, reducing waste and optimizing resources allocation.

BARTENDER

• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Recruited and trained new bartenders and barbacks to help maintain talented team.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

SUPERVISOR

• Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
• Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Managed inventory control, reducing waste and optimizing resources allocation.

• Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
• Implemented innovative marketing campaigns to expand customer base and increase brand awareness by 45% after taking partial ownership.
• Established a comprehensive employee training program to ensure consistent service standards across all departments.
• Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
• Negotiated favorable contracts with suppliers, resulting in reduced costs by 20% and improved product quality.