Brooke Mejia
Pugwash,NS
Summary
Dynamic and results-oriented professional with extensive experience in clinical management and patient satisfaction, Excelled in streamlining operations and enhancing team performance through effective communication and problem-solving abilities. Achieved significant improvements in clinic efficiency and patient care, demonstrating a strong blend of leadership and customer service skills.
Overview
5
5
years of professional experience
Work History
Assistant Clinic Manager
North Shore Chiropractic INC
11.2022 - Current
- Facilitated smooth clinic operations by overseeing daily administrative tasks, including appointment scheduling and billing procedures.
- Increased overall efficiency of the clinic by developing and implementing new policies and procedures.
- Improved staff performance through regular training sessions and continuous feedback on their progress.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for professional growth.
- . Contributed positively to the workplace culture by promoting teamwork, collaboration, respect among employees.
- Collaborated with medical professionals to ensure high-quality patient care, addressing any concerns or issues in a timely manner.
- . Assisted in developing marketing materials for the clinic, increasing local awareness of available services and attracting new patients.
- Enhanced patient satisfaction by streamlining clinic operations and implementing efficient scheduling systems.
- Managed clinic budget, reducing unnecessary expenses while prioritizing essential resources for optimal patient care.
- Managed inventory levels of medical supplies to guarantee adequate stock at all times while minimizing waste due to expiration or overstocking costs.
- Maintained confidentiality of sensitive patient information by implementing secure filing systems and restricting access only to authorized personnel.
Clinic Office Manager
Westmount Dental Group
01.2020 - 07.2021
- Oversaw facility maintenance to ensure cleanliness, safety, and compliance with relevant regulations at all times.
- Improved patient satisfaction by streamlining front office operations and enhancing communication between staff and patients.
- Secured a high rate of patient retention by establishing strong rapport with patients, addressing concerns promptly, and providing personalized care experiences.
- Coordinated staff training programs, enhancing the team''s knowledge base on industry developments, and boosting clinic reputation within the local community.
- Coordinated community outreach programs to increase awareness of available services and drive new patient acquisition.
- Collaborated with other healthcare providers in the area to create a referral network that increased both patient satisfaction levels and clinic revenues.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Spearheaded and implemented new projects to expand scope of engagement.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Education
High School Diploma -
Christ The King
Georgetown, ONSkills
- Clinical management
- Scheduling appointments
- Scheduling
- Back office
- Marketing
- Revenue management
- Bookkeeping oversight
- Customer Service
- Problem-solving abilities
- Multitasking
- Reliability
- Team building
- Professionalism
- Time management abilities
- Adaptability
- Quality Assurance
- Medical Billing
- Communication
- Clinical care oversight
- Patient satisfaction
Languages
English
Full Professional
Timeline
Assistant Clinic Manager
North Shore Chiropractic INC
11.2022 - Current
Clinic Office Manager
Westmount Dental Group
01.2020 - 07.2021
High School Diploma -
Christ The King
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