Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brooke McGuire

London,ON

Summary

Experienced hospitality professional with a strong background in customer service and operations. Skilled in maintaining a clean and organized environment, multitasking, and delivering exceptional service to ensure guest satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hostess & Expo

Jack Astor's
01.2022 - 08.2023

Welcomed and seated guests promptly, fostering a positive atmosphere and consistently delivering exceptional customer service. Orchestrated reservation details accurately, enhancing coordination among staff members for smooth operations. Collaborated seamlessly with servers in order-taking, food delivery, and table bussing, ensuring a seamless dining experience. Upheld high standards of cleanliness and aesthetics in the restaurant, patio, and gardens, contributing to a welcoming environment. Facilitated effective communication between the kitchen and serving staff, optimizing workflow. Managed orders from third-party delivery companies and handled takeout orders over the phone with efficiency. Ensured a well-stocked expo area, proactively meeting the needs of kitchen staff for efficient operations.

Customer Service

McDonald's
03.2019 - 08.2021

Engaged customers warmly, executing orders with precision and speed, consistently exceeding customer service expectations. Operated the cash register efficiently, contributing to a streamlined and organized transaction process. Executed food preparation according to established standards, maintaining a high level of quality and consistency. Maintained exemplary cleanliness standards within the restaurant, enhancing the overall customer experience.

Crew Member

Rockin' Jump Trampoline Park
01.2019 - 12.2019

Ensured a safe and enjoyable environment for guests by actively monitoring and enhancing their experience.

Managed the front desk operations, including answering phone calls and processing payments with a focus on clear communication. Spearheaded the cleanliness and organization of the facility, contributing to a positive and well-maintained atmosphere.

Education

Bachelor of Arts - English Studies

Western University
London, ON
2026

High School Diploma -

Corpus Christi Catholic Secondary School
Burlington, ON
06.2022

Skills

  • Customer service
  • Teamwork
  • Attention to detail
  • Time management
  • Adaptability
  • Cleaning and maintenance

Certification

Smart Serve

Timeline

Hostess & Expo

Jack Astor's
01.2022 - 08.2023

Customer Service

McDonald's
03.2019 - 08.2021

Crew Member

Rockin' Jump Trampoline Park
01.2019 - 12.2019

Bachelor of Arts - English Studies

Western University

High School Diploma -

Corpus Christi Catholic Secondary School
Brooke McGuire