Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Brooke McDonald

Terrace,BC

Summary

Offering friendly and professional demeanor, ready to learn and excel in a dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with the ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in a serving role, as well as being skilled in conflict resolution and teamwork. Truly committed to delivering outstanding service and enhancing guest satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

MR MIKES SteakhouseCasual
07.2022 - 04.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Indigenous Support Worker

Coast Mountain School District
02.2024 - 06.2024
  • Supported K-6 students academic and emotional growth, enhancing engagement and well-being
  • Facilitated small group sessions for high need students, improving literacy and social skills
  • Contributed to breakfast club operations, ensuring consistent meal services for students
  • Established trusting relationships with students through empathetic communication and active listening.

Educational Assistant

Annunciation Church And School
09.2021 - 06.2022
  • Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
  • Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
  • Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible descision-making.
  • Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.


Education

High School Diploma -

Charles Hays Secondary School
Terrace, BC
06-2021

Skills

  • Teamwork and Collaboration
  • Fluent in English and French
  • Customer Service Excellence
  • Conflict Resolution
  • Cultural and Safety Awareness
  • Time Management

Languages

English
Native or Bilingual
French
Professional Working

Certification

  • Serving it Right
  • Responsible Adult Course
  • CPI (Crisis Prevention)


Timeline

Indigenous Support Worker

Coast Mountain School District
02.2024 - 06.2024

Server

MR MIKES SteakhouseCasual
07.2022 - 04.2025

Educational Assistant

Annunciation Church And School
09.2021 - 06.2022

High School Diploma -

Charles Hays Secondary School

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Brooke McDonald