Brooke Mantai
Airdrie,Alberta
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Hostess, Expo, Server
Alexander's Steakhouse & Pizzaria
Airdrie, Alberta
07.2023 - Current
- Greeted guests upon arrival and guided to table, elevating overall dining experience.
- Managed reservation systems to organize and prioritize seating arrangements efficiently.
- Assisted in training new hostesses on customer service standards and operational procedures.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Took and processed customer orders accurately and efficiently.
- Delivered food orders promptly to guests in dining area.
- Complied with safety procedures when handling food items or cleaning materials.
- Prepared and mixed a variety of beverages for diverse customer preferences.
Babysitter/Petsitter
Variety of Employers
Airdrie, Alberta
12.2018 - Current
- Supervised children during playtime, ensuring a safe and fun environment.
- Communicated effectively with parents regarding children's behaviors and routines.
- Provided daily care and companionship for diverse pets in client homes.
- Managed feeding schedules and medication administration for various animals.
- Communicated effectively with pet owners regarding care routines and updates.
Concessions Worker
Chinook Winds Stand
Airdrie, Alberta
06.2023 - 09.2024
- Prepared and served food and beverages to customers promptly.
- Operated cash register and processed customer transactions accurately.
- Assisted in inventory management and restocked supplies as needed.
- Followed safety and sanitation procedures to ensure food safety standards.
- Communicated effectively with co-workers in order to ensure smooth operation of concessions stand activities.
- Provided customer service by greeting patrons, answering questions, and resolving complaints.
Education
Bachelor of Arts - Law & Society
University of Calgary
Calgary05-2029
High School Diploma -
W.H. Croxford High School
Airdrie, AB06-2025
Skills
- Customer service
- Time management
- Team collaboration
- Effective communication
- Problem-solving
- Conflict resolution
Certification
- ProServe Alcohol Serving Certification - Alberta Gaming, Liquor and Cannabis Commission - June 2025
- WHMIS 2015 Aix Safety Online Training - September 2022
- Full Class 5 Driver's License - November 2024
- Child Safe Canada Babysitters License - April 2017
- Alberta Mentoring Partnership Training - September 2022
Volunteering
- BBBS (Big Brothers Big Sisters) Mentorship Program
Timeline
Restaurant Hostess, Expo, Server
Alexander's Steakhouse & Pizzaria
07.2023 - Current
Concessions Worker
Chinook Winds Stand
06.2023 - 09.2024
Babysitter/Petsitter
Variety of Employers
12.2018 - Current
Bachelor of Arts - Law & Society
University of Calgary
High School Diploma -
W.H. Croxford High School
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