Brooke Madden
Toronto,ON
Summary
Passionate leader, with solid track record in optimizing store operations, and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving results and maintaining collaborative work environment that fosters joy, belonging, and growth.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
STARBUCKS COFFEE COMPANY
06.2024 - Current
- Interviewed, hired, and developed a team of problem-solving leaders, who are grounded in Starbucks' Mission and Values
- Wrote schedules weekly for 25+ partners that fit the needs of the business, allowed for shoulder-to-shoulder learning, and provided balance away from work, while keeping labour in line.
- Strived to create a culture of belonging, joy, and accountability, an environment where we show up for each other, as well as the business. CE jump 27->41 in four weeks with the right attitude.
- Prepared budgets monthly, ensuring store expenses were accounted for and managed appropriately.
- Adjusted staffing, scheduling, and labour as business needs changed (sales range at last store $38k - $47k)
- Clearly communicated expectations and held my team accountable to meeting them.
Shift Supervisor
STARBUCKS COFFEE COMPANY
01.2024 - Current
- Enhanced team productivity by implementing efficient shift scheduling and task delegation. Trained team on use of tools provided by company (CSR cards, etc).
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation. Peak avg 80-100 half hour 8:30-9:00am.
- Implemented more consistent cleaning routines, seeing our store's cleanliness score improve by 30%.
- Worked with team to break all-time district record Customer Experience score of 57, 4th in the region. Have maintained near this score.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Shift Supervisor, Barista
STARBUCKS COFFEE COMPANY
03.2023 - 01.2024
- Effectively managed inventory, reducing waste and optimizing stock levels for daily operations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Followed training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Created an environment of belonging, joy, and collaboration on shift, ensuring all partners felt welcome, safe, and prepared for the day.
Bartender
One King West Hotel
01.2022 - 11.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Bartender, Supervisor, Manager
Mick E. Fynn's
04.2016 - 05.2021
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Interviewed, hired and trained new employees for production positions.
Education
Bachelor of Fine Arts - Acting
Ryerson University
Toronto, ON06.2019
Skills
- Clear and Effective Communication
- Inventory Management
- Store Organization
- Time Management
- Craft and Quality Oriented
- Budgeting and cost control
- Scheduling
- Morale Management
Timeline
Assistant Store Manager
STARBUCKS COFFEE COMPANY
06.2024 - Current
Shift Supervisor
STARBUCKS COFFEE COMPANY
01.2024 - Current
Shift Supervisor, Barista
STARBUCKS COFFEE COMPANY
03.2023 - 01.2024
Bartender
One King West Hotel
01.2022 - 11.2022
Bartender, Supervisor, Manager
Mick E. Fynn's
04.2016 - 05.2021
Bachelor of Fine Arts - Acting
Ryerson University
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