Summary
Overview
Work History
Education
Skills
Websites
Certification
Community Portfolio
References
Languages
Timeline
Generic

Brooke MacLean

Edmonton,Alberta

Summary

As a driven undergraduate student, I'm eager to apply my cultivated leadership skills and passion for community work, advocacy, and partnership building to a like-minded team. With a strong desire to gain valuable experience and make a real impact in collaborative settings, I'm committed to leveraging my academic background and hands-on experience effectively. Experienced in diverse team collaboration, community engagement, and spearheading operations, I thrive in partnership-building efforts with relevant stakeholders and a holistic approach to a team. I'm enthusiastic about bringing my unique perspective to a dynamic team environment where I can make a meaningful difference.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server Assist/Hostess

Cineplex
08.2022 - Current
  • Experienced server assistant + restaurant host with a track record for providing attentive customer service while maintaining professionalism under fast paced situations
  • Skilled in greeting guests, managing reservations, coordinating with servers and kitchen staff, maintaining a welcoming atmosphere to reinforce customer loyalty
  • Strategically 'quarterbacked' while following server rotation effectively, waitlisting by assessing staff/restaurant capacity to serve
  • Seated guests at their tables & accommodating to their requests if given table left them unsatisfied
  • Analyzed needs of guests/staff to optimize decisions made
  • Handled customer inquiries, complaints, and requests with tact and diplomacy
  • Greeted guests at doors of Rec Room enthusiastically while ensuring to facilitate their game band/credit purchase and utilization
  • Strong retention of details for promotions, credit prices, rules, events, reservation protocol, workplace measures, and games kiosks
  • Aided servers by bussing tables and running/presenting dishes to ensure restaurant operation efficiency
  • Cleaning washrooms and lobby area.

Residential Cleaner

Coloniale Maid Service Ltd.
06.2023 - 08.2023
  • Diligent and detail-oriented residential summer student cleaner, maintaining high cleanliness standards in private homes
  • Adept at performing various cleaning tasks efficiently, ensuring a welcoming and sanitary living environment for clients
  • Proficient in the use of cleaning equipment and chemicals
  • Ability to prioritize tasks and manage time effectively
  • Strong attention to detail, ensuring no area goes overlooked
  • Excellent communication skills to understand client preferences and provide exceptional service
  • Trustworthy and reliable, with a commitment to client satisfaction
  • Upheld a high standard of professionalism, reliability, and confidentiality.

Crew Member

Mcdonald's
11.2021 - 08.2022
  • Ensured smooth operations in a fast-paced environment while preparing fries/exclusive beverages, taking orders, conducting guests' transactions, and attentively handing out orders to guests with accuracy
  • Applied efficient suggestive selling
  • Followed procedures accordingly for safe and accurate food assembly, presentation, and preparation
  • Catered to the guest as a top priority, made sure they were satisfied with the service offered with a goal in mind of maintaining business to consumer relations
  • Took initiative to keep occupied, fulfilling any alternative tasks once my own were completed
  • Familiarized with operating various drink/food preparation machines.

Education

Bachelor of Arts in Psychology, Minor in Sociology -

University of Alberta
Edmonton, AB
05.2026

Alberta High School french Diploma -

Beaumont Composite High School
Beaumont, AB
06.2022

Skills

  • Customer service
  • Project Management
  • Strong written/oral communication
  • Scheduling & Strategic planning
  • Data entry/online administration documentation
  • Microsoft office/Google tools literacy
  • Compassion
  • Database Management
  • POS expertise
  • Logistical planning
  • Marketing Support
  • Program Coordination & outreach
  • Youth Mentorship
  • Event planning proficiency
  • Non Profit Work
  • POS expertise
  • Trauma Informed
  • Task delegation
  • OpenTable navigation
  • French fluency
  • Cash handling
  • Customer Service

Certification

  • Proserve | ProServe, Alberta Gaming, Liquor & Cannabis Commission (AGLC), 2022 registration number: 202208240038


  • Group Leader Orientation Certified: Essentials, Finances & Skills)


  • Food Safety Training

Community Portfolio

The Steadward Centre, FUNCTIONAL ELECTRICAL STIMULATION MACHINE VOLUNTEER, 01/2023, PRESENT

Assisting in procedural physiotherapy aid operations for disabled participants using functional electrical stimulation machines.


  • Patient Care: Ability to provide compassionate and attentive care to disabled participants during physiotherapy sessions.
  • Procedural Assistance: Experience in assisting physiotherapists with procedural tasks, such as setting up equipment, positioning participants, and monitoring their progress.
  • Communication: Effective communication skills to relay instructions, explain procedures, and provide support to participants.
  • Adaptability: Ability to adapt to the individual needs and capabilities of participants, modifying procedures as necessary to ensure safety and effectiveness.


AIESEC, OUTGOING EXCHANGE /EXPERIENCE MANAGER, 01/2023, PRESENT,

 Expanding leadership development experience through an international youth-run organization associated with the U.N that provides young people with leadership, cross-cultural internships, and global volunteer exchange experiences to encourage progressive social impact. 


  • Recruiting students for AIESEC volunteer opportunities/internships
  • Administering applications through EXPA database
  • Conducting consultations and coordinated students with opportunities catered to skills/interests
  • Promoting organization through tabling & marketing
  • Strategy building via team workshops


ALBERTA YOUTH PARLIAMENT, MINISTER OF INTERNAL AFFAIRS, 01/2023, PRESENT, 

Facilitated in the 2023/2024 AYP session conference, consisting of 3 days of parliamentary procedure debate in order to build leadership, public speaking, networking, current event knowledge, and logical/analytical problem-solving related skills.


  • Maintaining internal communication with the students via email.
  • Booking rooms and meeting times when needed.
  • Maintaining and updating the Constitution as need be.
  • Coordinating events and activities for the members of the organization.
  • Keeping accurate records of attendance and minutes from meetings.
  • Ensuring the smooth functioning of internal processes and procedures.
  • Building and maintaining positive relationships with members and stakeholders.


UofA LAW CLUB, DIRECTOR OF ACADEMICS, 05/2023-04/2024


  • Coordinating logistics and operations for the Shadow Program with eLaw Alliance that provides students with opportunities to shadow a lawyer.
  • Expanding and marketing the target audience of UALC through relationships with stakeholders and students, increasing club visibility. Maintaining professional communication with partners and sponsors via email.
  • Communicating with members of UALC to incorporate feedback into future goal setting.
  • Content creation for social media posts.
  • Operations management in planning admission workshops, networking nights, etc.
  • Collaborative work amongst executives to ensure smooth club operations.


UofA LAW CLUB, CO-PRESIDENT 04/2024-CURRENT

As newly elected Co-President of the UALC, I will oversee operations and delegate tasks within the club, spearheading operations and effectively guiding a team. Earning this Position has honed professional skills that reflect my expertise in all ends of the club such as finance, marketing, internal and events portfolio. 


  • Leadership: Ability to effectively lead and inspire members of the law club towards common goals and initiatives.
  • Communication: Strong verbal and written communication skills to convey ideas, plans, and announcements clearly to club members and external stakeholders.
  • Organization: Proficiency in organizing meetings, events, and activities for the law club, ensuring smooth operation and execution.
  • Collaboration: Experience in collaborating with fellow co-presidents, club officers, and members to foster a cohesive and productive team environment.
  • Strategic Planning: Skill in developing long-term plans and strategies for the law club's growth, activities, and impact within the legal community.


YOUTH RESTORATIVE ACTION PROJECT, MENTOR, 01/2024, PRESENT, 

Working with my youth mentee to promote community building within a restorative justice lens This role has given me the opportunity to Volunteer  monthly and doing various activities with my mentee whilst contributing to a holistic & trauma informed organization.


  • Active Listening: Ability to listen attentively and empathetically to the concerns, challenges, and aspirations of young people.
  • Conflict Resolution: Proficiency in resolving conflicts and addressing challenges that may arise in mentor-mentee relationships.
  • Cultural Competence: Sensitivity and awareness of diverse backgrounds, cultures, and identities, ensuring inclusivity and respect in mentorship interactions.
  • Patience and Compassion: Capacity to demonstrate patience, understanding, and compassion towards mentees, especially during times of difficulty or uncertainty.
  • Boundaries: Understanding and ability to establish appropriate boundaries while maintaining a supportive and professional mentor-mentee relationship.
  • Positive Role Modeling: Serving as a positive role model for youth, demonstrating integrity, resilience, and a commitment to personal and
  • Advocacy: Advocating for the needs, rights, and aspirations of youth mentees within their communities and broader society.

References

  • Anapres Valdez Villanueva, 780-909-6720: Former Manager at Leduc-North Mcdonalds


  • Tammy Hebert, 780-469-1011: Owner of Coloniale Maid Service Ltd.


  • Ramesh Mahdavifar, ramesh1@ualberta.ca: M.D Student; Former Premier of Alberta Youth Parliament


  • Emma Edney, 587-988-3573: YRAP Board of Directors; Research Assistant; Mcall MacBain Scholar


  • Cordae Hall, 780-975-0306: Vice-President Events UALC; Golden Bears Alumni Board


  • Jhonajoy Adalem, 780-972-0533: Vice-President Programming UALC; Founder of Help-A-Homie Charity

Languages

French
Native or Bilingual

Timeline

Residential Cleaner

Coloniale Maid Service Ltd.
06.2023 - 08.2023

Server Assist/Hostess

Cineplex
08.2022 - Current

Crew Member

Mcdonald's
11.2021 - 08.2022

Bachelor of Arts in Psychology, Minor in Sociology -

University of Alberta

Alberta High School french Diploma -

Beaumont Composite High School
Brooke MacLean