Brooke-Lynn Thompson
Bowmanville
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am respectful, punctual, hardworking, and dedicated and will work as an effective member of your team. Skilled in using variety of cleaning protocols and equipment. Possesses excellent critical thinking and multi-tasking skills and provides excellent customer service.
Overview
5
5
years of professional experience
Work History
Sales Representative
Telus
01.2023 - Current
- Responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales.
- Operation of POS system.
- Friendly first face who engages with customers to give them an enjoyable, seamless experience
- Increased sales by offering advice on purchases and promoting additional products.
- Identification and credit checks
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Pharmacist Assistant
Remedysrx
05.2023 - Current
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Implemented strong filing techniques to sort and store important documents and medical forms.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Early Childhood Assistant
The Apple Tree Preschool and Learning Centre
08.2021 - 02.2023
- Encouraging growth by interacting and engaging with children
- Collaborate with ECE’s to have the room run smoothly and effectively
- Completing weekly observations of children in accordance with ELECT
- Filling out required charts (eating, napping, diapering)
- Taking care of children’s needs throughout the day
- Interacting positively with parents and developing longstanding relationships with them
- Provided individualized instruction and support to meet the personal needs of each child.
Lifeguard
Trent University
07.2018 - 08.2019
- Checked pool and surrounding areas for hazardous conditions.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Completed 3 years of training and 5 different courses to achieve the national lifeguard qualification
- Provided a safe environment for over 160 members to swim while strictly enforcing pool rules and offering exceptional customer service
- Maintained concentrated observation of the duty area and its users.
Swim Instructor
Trent University
07.2018 - 08.2019
- Created lesson plans for each specific lesson
- Taught lessons according to the curriculum of that level
- Evaluated the progress of the children and completing report cards
- Maintained great relationships with parents as the face of Trent University’s swim lessons.
Administration Student
Superior Court of Justice
02.2019 - 06.2019
- Prepared files for the Judges to review before hearings ensuring an organized docket, which saved Judges an enormous amount of time
- Faxing and mailing documents to law offices allowing supervisors to have one less thing to worry about while taking on more extensive tasks
- Updated complete or incomplete MIP (Mandatory Information Program) sessions in FRANK, enabling a hands-on experience of databases used in administrative roles
- Assisted legal professionals in filing / commissioning motions
- Implemented an organized wall of self-serve forms, including motions and affidavits, for individuals aware of which form they need/want to file.
Education
Paralegal - Law of Justice
Durham College
Oshawa, ON05.2021
High School Diploma -
J Clarke Richardson Collegiate
Ajax, ON06.2020
Skills
- Identification Checks
- Strong work ethic
- Punctual
- Time Management Skills
- Customer Service Excellence
- Customer Relations
- Conflict Resolution
- Calm and Professional Under Pressure
- Customer Inquiries
- Identify and reports hazards
- Understanding Customer Needs
- Policy and Procedure Adherence
- Strong organization skills
- Proven decision-making skills
- Excellent oral and written communication
- Adaptable
- Hospitality Management
- Cleaning
- Mopping and Buffing Floors
- Dish Preparation
- Health and Safety Compliance
- Hazardous Chemical Training
- Surface Sanitizing
- Equipment Disinfection
- Cleaning and Maintenance
- Active Listening
- Supply Restocking
- Conscientious and Detail-Oriented
Timeline
Pharmacist Assistant
Remedysrx
05.2023 - Current
Sales Representative
Telus
01.2023 - Current
Early Childhood Assistant
The Apple Tree Preschool and Learning Centre
08.2021 - 02.2023
Administration Student
Superior Court of Justice
02.2019 - 06.2019
Lifeguard
Trent University
07.2018 - 08.2019
Swim Instructor
Trent University
07.2018 - 08.2019
Paralegal - Law of Justice
Durham College
High School Diploma -
J Clarke Richardson Collegiate
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