Brooke-Lynn Rodriguez
Grand Terrace
Summary
Results-driven professional with a strong background in customer service and order fulfillment. Known for effective communication, attention to detail, and problem-solving abilities, ensuring high customer satisfaction and efficient operations. Detail-oriented professional skilled in managing inventory and ensuring accurate order fulfillment. Committed to fostering team collaboration and delivering exceptional customer service through effective communication and innovative problem-solving. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Pick and pack
Vertiv
Fontana
03.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Ensured accurate sorting of items to maintain inventory integrity and streamline order fulfillment.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed inventory and supplies to ensure materials were available when needed.
El Habanero
Mexican Restaurants
Riverside
08.2022 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with preparation of ingredients to ensure quality and freshness.
- Prioritized and organized tasks to efficiently maintain cleanliness and hygiene standards.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Krazy Greek
Under the table
Riverside
06.2020 - 04.2022
- Handled cash, credit, and debit transactions accurately and securely.
- Resolved customer complaints swiftly to ensure satisfaction and retention.
- Collaborated with team members to streamline checkout procedures during peak hours.
- Restocked merchandise on shelves to maintain product availability for customers.
- Trained new cashiers on company policies and operational procedures effectively.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Alvord High School
Riverside, CA12-2021
Skills
- Order fulfillment
- Cash handling
- Customer service
- Food preparation
- Team collaboration
- Time management
- Quality assurance
- Problem solving
- Effective communication
- Attention to detail
- Leadership
- Problem-solving
- Training new staff
- Order taking
- Reports and documents
- Sales transactions
- Patience and empathy
- Gift card handling
- Refunds and exchanges
- Customer assistance
Languages
Spanish
Professional
Timeline
Pick and pack
Vertiv
03.2024 - Current
El Habanero
Mexican Restaurants
08.2022 - 12.2023
Krazy Greek
Under the table
06.2020 - 04.2022
High School Diploma -
Alvord High School