Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brooke-Lynn Bulger

Summary

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bartender/Server

Tipsy Moose
03.2025 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Cashier/Retail Merchandiser

Shoppers Drug Mart
10.2024 - 04.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.

Hostess/Expo/Barback

Local Public Eatery
05.2023 - 02.2024
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Provided patrons with estimated waiting times during peak service hours.
  • Advised customers about special offerings and menu items to help drive sales.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.

Receptionist

Oxygen Yoga & Fitness
09.2022 - 04.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted with planning office events and meetings for smooth execution.

Receptionist

Massage Addict
11.2021 - 09.2022
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.

Hostess/Expo Runner

Earls Kitchen + Bar
07.2021 - 08.2022
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Delivered pick-up and curbside orders to guests.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
  • Enhanced customer satisfaction by promptly delivering food and beverages to expo station.
  • Communicated food orders to chefs to execute priorities and special requests.
  • Contributed to a positive team environment by assisting coworkers during busy periods when necessary.

Education

Bachelor of Business - Marketing

Northern Alberta Institute of Technology
Edmonton, None
06-2027

High School Diploma -

Archbishop O'leary High School
Edmonton, AB
06-2022

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality

Certification

  • ProServe and Reelfacts Certified

Timeline

Bartender/Server

Tipsy Moose
03.2025 - Current

Cashier/Retail Merchandiser

Shoppers Drug Mart
10.2024 - 04.2025

Hostess/Expo/Barback

Local Public Eatery
05.2023 - 02.2024

Receptionist

Oxygen Yoga & Fitness
09.2022 - 04.2023

Receptionist

Massage Addict
11.2021 - 09.2022

Hostess/Expo Runner

Earls Kitchen + Bar
07.2021 - 08.2022

Bachelor of Business - Marketing

Northern Alberta Institute of Technology

High School Diploma -

Archbishop O'leary High School

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