Brooke Lopez
Ontario
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
3
3
years of professional experience
Work History
Sales Associate
Ariat International
Rancho Cucamonga, CA
03.2026 - Current
- Assisted customers in product selection to enhance overall shopping experience.
- Maintained knowledge of current inventory and product lines for informed customer support.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Collaborated with team members to execute promotional displays and optimize sales strategies.
- Trained new associates on customer service protocols and operational procedures to promote consistency.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Representative
The Home Depot
05.2023 - 01.2026
- Managed math and cash handling accurately during transactions.
- Delivered exceptional customer service while resolving issues effectively.
- Maintained accurate records to support operational integrity.
- Communicated product knowledge clearly to assist customers.
- Collaborated in stocking processes, promoting teamwork and efficiency.
- Promoted safety awareness and ensured compliance with regulations.
- Led team training initiatives to enhance skills and performance.
- Operated equipment safely and efficiently to maximize productivity.
Education
California State Polytechnic University - Criminology
California State Polytechnic University, Pomona
05.2027
High School -
Colony High School
Ontario, CA05.2023
Skills
- Exceptional customer service
- Cleaning and sanitizing
- Effective written and verbal communication
- Problem solving
- Critical thinking
- Organization
- Attention to detail
- Teamwork
- Time management
- Multi-tasking strength
- Meeting deadlines
References
- Lex Anne Ratcliffe, (909) 560-1153, Chino, CA, 91710
- Jacqueline Reyes, (951) 623-7443, Ontario, CA, 91761
Timeline
Sales Associate
Ariat International
03.2026 - Current
Customer Service Representative
The Home Depot
05.2023 - 01.2026
High School -
Colony High School
California State Polytechnic University - Criminology
California State Polytechnic University, Pomona