Brooke Latimer
Toronto
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Demonstrates adaptability, creativity, and effective communication, making seamless transition into new roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Content Producer
Geneva Centre For Autism
06.2025 - Current
- Successfully managed multiple projects simultaneously, prioritizing workload to meet deadlines and deliver high-quality results.
- Lead the video production process through post-production editing stages.
- Collaborated with marketing team to develop targeted content strategies, increasing brand awareness and reach.
- Enhanced user engagement by producing compelling and relevant content for digital platforms.
Customer Service Representative
Dalplex, Dalhousie University
11.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled customer calls efficiently, finding satisfactory resolutions for all clients.
- Responded to customer requests for products, services, and company information.
Head of Operations
Camp Tanamakoon
06.2023 - 08.2023
- Collaborated with executive leadership on strategic planning initiatives.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Managed crisis situations effectively by developing and implementing response plans.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
Education
Bachelor of Arts - Cinema And Media Studies, History
06-2025
- Graduation Dean's List, 2023-2025
- 3.5 GPA
- Seat 6 for Dalhousie Tigers Rowing Team, 2022
Skills
- Content strategy development
- Teamwork and collaboration
- Customer relations
- Content production
- Video editing
- Multimedia production
Languages
English
Native or Bilingual
Certification
- First Aid/NLS Certified
- Valid G Class Drivers License
Timeline
Content Producer - Geneva Centre For Autism
06.2025 - Current
Customer Service Representative - Dalplex, Dalhousie University
11.2023 - 04.2024
Head of Operations - Camp Tanamakoon
06.2023 - 08.2023
Dalhousie University - Bachelor of Arts, Cinema And Media Studies, History
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