Brooke Konnry
170 Bedford Park Avenue Toronto, ON
Summary
As a third year Queens University student, majoring in economics, I am looking for summer 2024 employment. My outgoing personality, committed work ethic and strong presentation and communication skills will be an asset not only internally with colleague engagement but also externally to create a positive customer experience. My previous work experience has been working on teams and the general public that require strong interpersonal skills and an energetic positive can-do attitude. I am eager to learn new technologies, industries, and further develop my skills in marketing, business, finance and sales.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifeguard
City of Toronto
06.2022 - 08.2023
- Providing lifeguarding services for pools in the City of Toronto.
- Resolved patron issues with strong interpersonal skills and, root cause analysis and formulating corrective action.
- Collaborated effectively within a lifeguard team, fostering a unified approach to pool safety, enhancing vigilance, and enabling swift response to emergencies through effective communication and shared responsibilities.
- Proactively addressed and diffused security issues, applying well-honed conflict resolution skills and following established safety procedures, contributing to a secure and welcoming environment for all pool visitors.
- Swiftly and effectively performed a water rescue to save a distressed child, demonstrating strong lifeguarding skills and maintaining composure under pressure.
E-commerce Platform Manager
Depop
04.2023 - 07.2023
- Orchestrated operations of an E-commerce venture specializing in curated clothing, ensuring seamless transactions, customer satisfaction, and sustainable growth
- Implemented meticulous inventory management, sales tracking, and expense oversight, allowing insight into financial performance.
- Spearheaded a dynamic marketing strategy, propelling the e-commerce platform into the top 5% of sellers within a six-week timeframe through innovative sales initiatives, customer engagement, and brand positioning
- Cultivated positive consumer interactions by refining communication strategies, resulting in an enhanced customer experience, while adeptly managing conflict resolution to ensure customer satisfaction and loyalty.
Mermaid Performer
Aquamermaid
05.2022 - 07.2022
- Quickly learned new skills and applied them to train others for a positive and safe guest experience.
- Demonstrated strong interpersonal and communication skills that fostered respect, professionalism, and engagement to create a positive customer experience.
- Maintained energy and enthusiasm in a dynamic, high expectation environment.
Swimming and Camp Instructor
Ivy Day Camp
06.2021 - 08.2021
- Planned and taught daily swimming lesson program to prepare students for basic and advanced swimming needs for children aged 4 to 16 years.
- Provided feedback and evaluation on student progress.
- Provided a safe, inclusive and engaging environment to foster learning and enjoyment.
Education
Bachelor of Arts - Economics
Queens University
Kingston, ON05.2025
High School Diploma -
Lawrence Park Collegiate Institute
Toronto, ON06.2021
Skills
- Strong interpersonal skills with an energetic and positive can-do attitude
- Excellent presentation and communication skills
- Technologically savvy, quick learner with a disciplined work ethic
- Excellent qualitative, analytical, problem-solving and troubleshooting skills
- Ability to apply creative thinking to a variety of tasks
- Effective team player that collaborates and thinks out of the box to achieve high performance results
Volunteer experience
Elementary School Tutor Volunteer - helped children with their reading and math homework.
High School Volunteer - volunteered and was part of the planning committee for numerous high school events, such as school dances and fundraisers.
Certification
National Lifeguard
January 2020
National Lifeguard qualification - pool.
Bronze Cross
June 2017
Bronze Cross.
Lifesaving Instructor
March 2020
Lifesaving instructor
Swim Instructor
March 2020
Swim instructor.
Emergency First Aid Instructor
March 2020
Emergency first aid instructor.
Emergency First Aid CPR/
Accomplishments
Achieved highest mark in digital media course during post-secondary school.
Organized and planned social events, including the creation of marketing strategies and sales of tickets.
Extracurricular
I enjoy spending my free time pursuing my creative and artistic abilities, including a variety of mediums such as painting, drawing, digital art, sculpting and photography. This includes the creative process of formulating new concepts and ideas that are unique and innovative, using skills such design techniques and color theory.
I am an avid swimmer and maintained enjoying swimming competitively and holding numerous lifeguarding and swimming instructing positions. Scholastically I am an honors student through my excellent time management and focused and driven mindset.
Timeline
E-commerce Platform Manager
Depop
04.2023 - 07.2023
Lifeguard
City of Toronto
06.2022 - 08.2023
Mermaid Performer
Aquamermaid
05.2022 - 07.2022
Swimming and Camp Instructor
Ivy Day Camp
06.2021 - 08.2021
Bachelor of Arts - Economics
Queens University
High School Diploma -
Lawrence Park Collegiate Institute
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