Brooke Jibb
Gatineau,QC
Summary
Accomplished Technical Writer and Instructional Designer at Shopify Inc., adept in content development and instructional design, enhancing e-learning experiences and documentation quality. Leveraged editing, technical research, and collaborative skills to exceed project goals, significantly improving user comprehension and onboarding efficiency. Proven track record in delivering high-quality, engaging content under tight deadlines. Efficient Technical Writer with [Number] years of experience. Extensive understanding of technical research and updating records. Adept at distribution and adaptation to audiences. Results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.
Overview
4
4
years of professional experience
Work History
Technical Writer
Shopify Inc.
09.2021 - 05.2023
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Maintained consistency across company documents by adhering to established style guidelines and templates.
- Coordinated with subject matter experts to ensure the accuracy of technical content in documentation projects.
- Implemented feedback from end-users to continuously improve the quality and effectiveness of documentation materials.
- Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
- Developed engaging training materials for new employees, contributing to a more efficient onboarding process.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
- Edited and proofread technical documents for accuracy and consistency.
- Developed detailed technical documents and user guides for technical products.
- Organized material to research and complete writing tasks.
- Developed online tutorials and web-based training materials for software products.
Instructional Designer
Shopify Inc.
08.2019 - 09.2022
- Enhanced e-learning experience by designing interactive and engaging instructional materials.
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
- Contributed to development of comprehensive employee training courses.
- Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
- Developed instructor-led training materials that supported face-to-face classroom instruction for blended learning environments.
- Implemented successful instructional design projects from concept to completion within budget and time constraints.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Assisted in the selection of appropriate tools and technologies for effective course development and delivery.
- Conducted comprehensive needs analysis to identify areas for instructional improvement and targeted training solutions.
- Evaluated existing course materials, identifying opportunities for enhancement or revision based on learner feedback.
- Conducted post-training evaluations to measure effectiveness of instruction and identify areas for continuous improvement.
- Planned and monitored implementation of technology-based learning programs.
- Applied adult learning principles to ensure optimal engagement levels among diverse groups of learners.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Identified gaps in existing curriculum by conducting thorough reviews of current course offerings.
- Designed course materials and supported implementation.
- Improved learner retention rates by developing innovative instructional strategies and assessment methods.
- Designed and delivered web-based, self-directed learning materials.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed and implemented successful onboarding program.
Education
BBA - Marketing
St. Lawrence College
Kingston, ON06.2017
Skills
- Editing and proofreading
- Effective writing
- Document Formatting
- Instruction writing
- Technical editing
- Content Development
- Process Documentation
- Technical research
- Information Design
- Workflow Analysis
- Documentation Management
- Style Guide Creation
- Online Help Development
- Content Curation
- Content Reuse
- Content Strategy
- SEO best practices
Languages
English
Native or Bilingual
Volunteer positions
Belonging connector
Timeline
Technical Writer
Shopify Inc.
09.2021 - 05.2023
Instructional Designer
Shopify Inc.
08.2019 - 09.2022
BBA - Marketing
St. Lawrence College
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