Brooke Jennings
Orland
Summary
Results-driven professional prepared to leverage extensive background in client relations. Known for impactful strategies that enhance client satisfaction and loyalty. Emphasizes teamwork and adaptability to meet evolving client needs. Proficient in conflict resolution and effective communication.
Overview
8
8
years of professional experience
Work History
Certified Veterinary Assistant
Willows Animal Hospital
03.2023 - 06.2024
- Reduced stress for animals by providing compassionate handling during exams and procedures.
- Boosted clinic reputation by consistently demonstrating professionalism, empathy, and dedication to excellent patient care.
- Aided in successful surgeries through precise X-ray positioning and image processing for diagnostic purposes.
- Assisted in surgical procedures, ensuring a sterile environment and proper equipment preparation.
- Cleaned and prepared treatment areas and exam rooms.
- Aided with routine diagnostic tests by running bloodwork and reading fecal tests.
- Supported veterinarians in diagnosing conditions through accurate documentation of symptoms and medical history.
- Strengthened client relationships through clear communication on pet health topics and follow-up calls after appointments.
- Prevented potential medication errors by carefully reviewing prescription instructions before dispensing medications to clients.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Crafts Person
Founder Of Teal Mountain Tumbler & Accessories
06.2021 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Server
Lassen Steak House
04.2018 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Deli Team Lead
Pilot Flying J
03.2016 - 04.2017
- Implemented cost-saving measures through effective scheduling and resource allocation.
- Collaborated with store managers to implement promotional strategies resulting in increased sales.
- Utilized strong communication skills to resolve customer complaints promptly, maintaining positive relationships.
- Evaluated employee performance regularly, offering constructive feedback for continuous improvement opportunities.
- Trained new team members on proper food handling, sanitation, and safety procedures for a safer working environment.
- Increased revenue through upselling techniques that highlighted premium product options available within the department.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Monitored inventory levels to order new supplies and maintain consistent stock.
Education
Graduate Certificate - Veterinary Assistant
Butte County ROP
Chico, CA06-2023
GED -
The California State Deparment Of Education
Orland Ca05-2022
Skills
- Compassionate care
- Client communication
- Animal behavior
- Medical record-keeping
- Veterinary terminology
- Laboratory skills
- Vaccine administration
- Surgical assistance
- Strong work ethic
- Cleanliness and sanitation
- Food safety
- Attention to detail
- Driven and determined
Timeline
Certified Veterinary Assistant
Willows Animal Hospital
03.2023 - 06.2024
Crafts Person
Founder Of Teal Mountain Tumbler & Accessories
06.2021 - 01.2023
Server
Lassen Steak House
04.2018 - 01.2019
Deli Team Lead
Pilot Flying J
03.2016 - 04.2017
Graduate Certificate - Veterinary Assistant
Butte County ROP
GED -
The California State Deparment Of Education
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