Brooke Hunt
Woodstock
Summary
Adaptable and enterprising professional seeking an Administrative Coordinator position. Extensive experience in supervisory roles with a solid background in customer service and operational efficiency. Proven expertise in building and leading successful teams, problem-solving, and ensuring smooth daily operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
Day & Ross Transportation
2023.09 - Current
- Provide comprehensive administrative support to managers and office staff, ensuring smooth daily operations
- Coordinate driver scheduling and appointment management, ensuring timely and efficient operations
- Manage client inquiries and communications, directing them to appropriate personnel to enhance customer satisfaction
- Input and manage Bills of Lading (BOLs) and Proof of Delivery (PODs), ensuring timely and accurate documentation
- Track shipments and update system information to facilitate efficient deliveries
Front Desk Receptionist
Modern Addiction Tattoos
2020.09 - Current
- Maintained organized filing systems that improved efficiency and accessibility of records
- Managed incoming inquiries via phone and email, directing calls to appropriate departments to streamline communication
- Collected deposits and payments, ensuring accurate financial transactions
- Greeted clients at the front desk, engaging in pleasant conversations and managing the check-in process effectively
- Transcribed messages and communicated them to relevant personnel promptly, facilitating smooth operations
- Resolved customer issues efficiently, maintaining high levels of satisfaction and loyalty
Shift Supervisor
Starbucks Coffee Co.
2012.08 - 2023.08
- Oversaw daily operations, completing store opening and closing procedures, and balancing tills to ensure financial accuracy
- Responded to and resolved customer inquiries, enhancing service quality and customer satisfaction
- Assisted management in meeting service standards by maintaining well-organized production areas, preventing hazards and inefficiencies
- Developed effective employee schedules and delegated tasks based on individual strengths to optimize team performance
- Conducted regular evaluations of employee skills, providing training and mentoring to enhance capabilities
- Fostered a performance-oriented culture by recognizing employee achievements and cultivating leadership from within
- Delivered training to over ten employees on successful work processes and productivity strategies, contributing to improved team performance
Education
High School Diploma -
Preston High School
Cambridge, OntarioSkills
- Planning and Coordination
- Interpersonal Communication
- Multitasking Abilities
- Teamwork and Collaboration
- First Aid/CPR
- Customer Relationship Management
Certification
First Aid/CPR Certified
Timeline
Administrative Coordinator
Day & Ross Transportation
2023.09 - Current
Front Desk Receptionist
Modern Addiction Tattoos
2020.09 - Current
Shift Supervisor
Starbucks Coffee Co.
2012.08 - 2023.08
High School Diploma -
Preston High School
First Aid/CPR Certified
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