Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Holliday

San Diego

Summary

Retail leader with extensive experience in high-end retail environments, recognized for driving significant sales growth and delivering exceptional customer service. Expertise in staff training and development enhances team performance and operational efficiency. Proficient in inventory management, consistently identifying and implementing improvements to optimize store operations.

Overview

21
21
years of professional experience

Work History

Assistant Store Leader

Crate & Barrel
San Diego
11.2024 - Current
  • Lead and develop the functional team to enhance brand awareness and foster customer engagement.
  • Champion customer interactions by embodying the company’s purpose and values daily.
  • Drive operational results in line with strategic priorities and business objectives.
  • Foster accountability within the team to achieve and exceed performance goals.
  • Implement effective training and coaching programs to develop leadership skills among team members.
  • Ensure the store consistently maintains a high standard of presentation and customer service.
  • Collaborate with management to devise and execute initiatives that improve store performance.
  • Monitor and analyze sales data to identify trends and opportunities for improvement.
  • Build a positive team culture that promotes collaboration and high morale.
  • Facilitate ongoing feedback and communication to enhance team effectiveness and customer satisfaction.

Sales Associate

FootWear Etc
San Deigo
04.2024 - 11.2025
  • Delivered exceptional customer service, improving shopping experiences for all patrons.
  • Identified customer needs through active listening and provided tailored product recommendations.
  • Demonstrated extensive knowledge of footwear and accessories, highlighting features and benefits.
  • Managed merchandise efficiently, assisting customers with sizes and organizing displays.
  • Communicated effectively with customers and team members to enhance collaboration.

Assistant Store Manager

Sur La Table
San Diego
09.2023 - 01.2024
  • Managed day-to-day operations, including shift scheduling and task assignments.
  • Coordinated with management to establish actionable goals based on KPIs.
  • Resolved customer complaints efficiently while delivering exceptional service.
  • Supervised cash handling processes to ensure transaction accuracy.
  • Maintained organized store environment to promote health and safety standards.
  • Trained and mentored employees, enhancing product knowledge and operational skills.
  • Conducted regular performance reviews to identify improvement areas for staff members.
  • Coached employees on effective customer service and sales techniques.

General Manager

Talulah Jones
Denver
07.2018 - 09.2023
  • Uphold values of a recognized, women-owned local business promoting curiosity and wonder.
  • Manage daily operations, ensuring a positive workplace while meeting sales goals and maintaining vendor relationships.
  • Attend markets regularly to enhance product assortment and monitor industry trends.
  • Cultivate strong relationships with vendors and suppliers for optimal collaboration.
  • Monitor store performance, identifying opportunities for operational improvement.
  • Recruit and train team members to ensure adequate staffing levels.
  • Prepare staff schedules and assign specific responsibilities to optimize efficiency.
  • Create and manage social media content, increasing customer engagement and driving sales.

Department Manager

Nordstrom
Denver
05.2005 - 06.2018
  • Oversaw multiple retail departments to enhance operational efficiency and customer service quality.
  • Achieved recognition as Nordstrom Customer Service All-Star for exceptional service delivery.
  • Mentored and developed sales teams, cultivating future leaders to drive organizational success.
  • Excelled in sales through personalized advice and positive shopping experiences.
  • Promoted Nordstrom brand values by maintaining excellence in customer service.
  • Engaged with customers and team members to uphold high organizational standards.
  • Identified and resolved operational challenges proactively.
  • Adapted to dynamic retail environments, demonstrating versatility across various roles.

Education

Massage Therapist -

Colorado School of Healing Arts
Denver, CO
12.2006

BLS - Religion and Philosophy

Viterbo University
La Crosse, WI, US
05.1999

Skills

  • Store organization
  • Sales growth
  • Financial reporting
  • Inventory management
  • Google Workspace proficiency
  • KPI tracking
  • Pricing strategies
  • Upselling and cross-selling
  • Retail operations
  • Customer service excellence
  • Problem solving skills
  • Staff training and development
  • Time management techniques
  • Product knowledge expertise
  • Attention to detail
  • POS system proficiency
  • Visual merchandising skills
  • Social media management

Timeline

Assistant Store Leader

Crate & Barrel
11.2024 - Current

Sales Associate

FootWear Etc
04.2024 - 11.2025

Assistant Store Manager

Sur La Table
09.2023 - 01.2024

General Manager

Talulah Jones
07.2018 - 09.2023

Department Manager

Nordstrom
05.2005 - 06.2018

Massage Therapist -

Colorado School of Healing Arts

BLS - Religion and Philosophy

Viterbo University

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Brooke Holliday