Brooke Heikkinen
Windsor,ON
Summary
Dedicated Social Work Student providing exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds. Compassionate and driven with unfailing work ethic and passion for helping others.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Child and Family Access Worker
Windsor-Essex Children's Aid Society
05.2023 - Current
- Provided crisis intervention when necessary, demonstrating empathy and professionalism during challenging situations.
- Maintained a high level of confidentiality with sensitive client information, fostering trust and rapport.
- Utilized strong communication skills to effectively relay complex information to clients in easily understandable terms, promoting clarity and understanding.
- Followed document protocols to safeguard confidentiality of patient records.
- Supervised court ordered access visits between parents and their children.
- Staffed children ages 5-17 years of age.
- Participated in ongoing professional development opportunities to stay current with trends, theories, and best practices within the field of child and youth work.
- Utilized behaviour management skills.
Kinship- CYC 3rd Year Student
Windsor-Essex Children's Aid Society
03.2023 - 06.2023
- Advocated for client needs within various systems, such as schools, courts, and social service agencies.
- Participated in ongoing professional development opportunities to stay current with trends, theories, and best practices within the field of child and youth work.
- Maintained detailed case records, ensuring accurate documentation and timely reporting of progress to relevant stakeholders.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Developed and implemented strategies to reduce and prevent family conflict.
- Attended home visits with my field placement supervisor.
- Implemented behavior modification strategies to address challenging behaviors exhibited by young clients.
Residential Youth Worker
Leone Residence For Women
07.2022 - Current
- Implemented behavior modification strategies to address challenging behaviors exhibited by young clients.
- Contributed positively towards team collaborations by engaging in regular meetings and sharing insights, enhancing team cohesion.
- Organized group activities to promote social skills development among youth participants in a fun yet structured environment.
- Delivered crisis intervention services when necessary, de-escalating volatile situations while maintaining safety for all involved parties.
- Advocated for client needs within various systems, such as schools, courts, and social service agencies.
- Promoted positive behavior change in young clients by utilizing evidence-based therapeutic techniques.
- Taught life skills and coping mechanisms to residential population in one-on-one and group sessions.
- Maintained detailed case records, ensuring accurate documentation and timely reporting of progress to relevant stakeholders.
- Prepared meals for youth.
- Performed light house keeping duties.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Maintained a safe living environment by enforcing house rules and addressing behavioral concerns promptly and effectively.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
Child and Youth Worker
Maryvale Adolescent And Family Services
12.2022 - 12.2023
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for children and adolescents.
- Implemented behavior modification strategies to address challenging behaviors exhibited by young clients.
- Delivered crisis intervention services when necessary, de-escalating volatile situations while maintaining safety for all involved parties.
- Maintained detailed case records, ensuring accurate documentation and timely reporting of progress to relevant stakeholders.
- Developed strong rapport with clients and families, fostering trust and open communication during therapy sessions.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
Residential Youth Worker
Family Respite Services
12.2022 - 07.2023
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Enhanced youth development by implementing individualized care plans and engaging in therapeutic activities.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
- Organized recreational outings for residents, encouraging positive social engagement within their local community.
- Participated in regular staff meetings, sharing insights on resident progress and contributing to program improvements.
- Served as a positive role model by exhibiting appropriate behavior management strategies during difficult situations.
- Monitored residents'' progress, documenting observations and providing feedback to case managers for ongoing treatment planning adjustments.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Supported children and youth with various complex intellectual and physical disabilities.
- Taught life skills and coping mechanisms to residential population in one-on-one and group sessions.
- Assisted children with personal care.
Child and Youth Worker- Volunteer
Ford City Public Elementary School
09.2022 - 12.2022
- Shadowed the school Child and Youth Worker.
- Provided key emotional support to children and youth.
- Implemented behavior modification strategies to address challenging behaviors exhibited by young clients.
- Enhanced youth development by implementing engaging and age-appropriate programs.
- Delivered crisis intervention services when necessary, de-escalating volatile situations while maintaining safety for all involved parties.
- Assisted the teacher and support staff in a kindergarten classroom with children who have behaviour’s.
- Implement IEP’s.
- Model positive coping and problem-solving skills.
- Developed strong rapport with children, fostering trust and open communication.
Residential Program- 2nd Year CYC Student
The Inn Of Windsor
03.2022 - 05.2022
- Provided crisis intervention support when needed, ensuring resident safety and stability during challenging situations.
- Documented residents'' progress toward goals regularly, allowing for accurate tracking of growth over time.
- Increased resident participation in group activities by offering diverse recreational options tailored to their interests.
- Developed and presented educational groups for residents.
- Developed strong rapport with each resident under my care based on trust, empathy, understanding thus fostering therapeutic alliances that promoted healing.
- Collaborated with case managers, therapists, and other professionals to develop personalized treatment plans for optimal results.
- Supported the educational goals of youth under my care by providing tutoring services as needed in various subjects areas.
- Assisted residents in setting and achieving personal goals, empowering them to take ownership of their lives and make positive changes.
- Completed clear and concise documentation of youth behavior and actions.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
Preschool- CYC 1st Year Student
ABC Day Nursery
03.2020 - 03.2020
- Provided seamless transitions between activities throughout the day by adhering closely to established schedules.
- Enhanced children''s learning experiences by implementing age-appropriate activities and educational games.
- Improved communication between parents and staff by providing regular updates on student progress.
- Monitored children's behaviour to ensure safety and adherence to daycare rules, addressing issues promptly as needed.
- Contributed to a positive learning environment by modeling appropriate social behaviors and reinforcing good manners among children.
- Collaborated with other daycare staff members to create a cohesive team focused on providing high-quality care and education for all children.
- Assisted in maintaining a safe, clean, and nurturing environment for all children.
- Provided one-on-one support for children with unique needs or challenges, tailoring individualized strategies for success.
- Provided emotional support and guidance to children during difficult times.
- Utilized positive reinforcement techniques to encourage good behaviour.
- Encouraged children to develop healthy social and emotional skills.
Daycare Assistant Teacher
Delta Chi Early Childhood Centre
07.2018 - 03.2020
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.
- Supported childrens" emotional growth by fostering a nurturing, inclusive, and respectful classroom atmosphere.
- Assisted lead teacher in designing curriculum and instructional materials for diverse children's needs.
- Boosted children''s social skills development through group play, interactive games, and role-playing activities.
- Assisted children with personal care.
Homework Club Tutor- Volunteer
Windsor-Essex Children's Aid Society
09.2019 - 06.2021
- Demonstrated patience and empathy when working with struggling students, fostering a supportive learning environment.
- Developed detailed lesson plans that focused on reinforcing key concepts and promoting critical thinking.
- Assisted students in developing effective study strategies, leading to increased retention of material and improved overall academic performance.
- Established positive rapport with students by maintaining a friendly yet professional demeanor throughout tutoring sessions.
- Fostered an inclusive learning atmosphere by addressing individual needs while respecting cultural differences amongst students.
- Employed creative teaching tools such as interactive games, multimedia presentations, and engaging visuals to capture student interest.
- Managed challenging behavior effectively by implementing appropriate disciplinary measures and strategizing supportive interventions.
Volunteer
Sparky's Toy Dive
12.2020 - Current
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Represented organization positively and professionally while providing community with much-needed services.
- Registered low income families for children to receive toys for Christmas
- Performed administrative duties
- Assisted with handing out toys to guardian's for their children.
- Assisted with providing a safe and welcoming environment
- Worked alongside with language interpreters when dealing with families who are new to Canada.
Judicial Secretary- Cooperative Education Student
Ontario Court Of Justice
09.2016 - 01.2017
- Collaborated with judges to draft opinions, demonstrating strong attention to detail and knowledge of legal terminology.
- Enhanced court efficiency by managing daily schedules, appointments, and meetings for the judge.
- Managed deadlines proactively, coordinating timely submission of legal briefs, motions, and other required case materials.
- Reduced errors in legal documents by meticulously proofreading drafts before submission or filing.
- Ensured accurate record-keeping, diligently tracking court orders, rulings, and decisions.
- Maintained strict confidentiality in handling sensitive information related to cases and litigants.
- Streamlined judicial processes by organizing and maintaining case files and legal documents.
- Received and placed telephone calls to clients and prospective clients.
- Transcribed legal documents and phone conversations.
Teen Mentor- Volunteer
Big Brothers Big Sisters
09.2016 - 06.2018
- Developed strong relationships with children, fostering trust and open communication for optimal mentoring results.
- Nurtured emotional intelligence through mindfulness exercises and self-reflection activities designed to promote self-awareness among mentees.
- Enhanced mentee confidence by providing personalized guidance and support in various aspects of their lives.
- Improved mentee academic performance by offering individualized tutoring sessions in challenging subjects.
- Supported mental health wellness by providing resources for coping strategies during times of stress or crisis intervention when needed.
- Provided constructive feedback to help teens develop effective problem-solving skills and enhance their decision-making abilities.
- Facilitated conflict resolution between peers, resulting in improved interpersonal skills and healthier relationships among mentees.
Babysitter
Private Babysitting
03.2013 - 03.2020
- Communicated positively with children and guardians.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Tutor
Private Tutoring
09.2014 - 06.2016
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Education
Bachelor of Arts - Social Work
University of Windsor
Windsor, ON04.2025
Advanced Diploma - Child And Youth Care
St. Clair College of Applied Arts And Technology
Windsor, ON10.2023
High School Diploma -
F.J. Brennan Catholic High School
Windsor, ON06.2018
Skills
- Calm and Effective Under Pressure
- Caring and Empathetic
- Client Advocacy
- Conflict Resolution
- Attention to Detail
- Crisis Intervention
- Case Documentation
- Client Confidentiality
- Cultural Competency
- Excellent Communication
Languages
English
Native or Bilingual
Certification
- 2021 & 2022 Ontario Volunteer Service Award
- CPR & First Aid Certified
- Vulnerable Sector Police Clearance Holder
- NVCI Certified
- SAFE Management Certified
- Class ‘G’ Ontario Driver’s License Holder
- SafeTalk Certified
- Indigenous Training
- Car Seat Training
- DrugTrends: Windsor Police Services Training
- Affirming Adult Training
Timeline
Child and Family Access Worker
Windsor-Essex Children's Aid Society
05.2023 - Current
Kinship- CYC 3rd Year Student
Windsor-Essex Children's Aid Society
03.2023 - 06.2023
Child and Youth Worker
Maryvale Adolescent And Family Services
12.2022 - 12.2023
Residential Youth Worker
Family Respite Services
12.2022 - 07.2023
Child and Youth Worker- Volunteer
Ford City Public Elementary School
09.2022 - 12.2022
Residential Youth Worker
Leone Residence For Women
07.2022 - Current
Residential Program- 2nd Year CYC Student
The Inn Of Windsor
03.2022 - 05.2022
Volunteer
Sparky's Toy Dive
12.2020 - Current
Preschool- CYC 1st Year Student
ABC Day Nursery
03.2020 - 03.2020
Homework Club Tutor- Volunteer
Windsor-Essex Children's Aid Society
09.2019 - 06.2021
Daycare Assistant Teacher
Delta Chi Early Childhood Centre
07.2018 - 03.2020
Judicial Secretary- Cooperative Education Student
Ontario Court Of Justice
09.2016 - 01.2017
Teen Mentor- Volunteer
Big Brothers Big Sisters
09.2016 - 06.2018
Tutor
Private Tutoring
09.2014 - 06.2016
Babysitter
Private Babysitting
03.2013 - 03.2020
Bachelor of Arts - Social Work
University of Windsor
Advanced Diploma - Child And Youth Care
St. Clair College of Applied Arts And Technology
High School Diploma -
F.J. Brennan Catholic High School
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