Brooke Gava
Windsor,ON
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
11
11
years of professional experience
Work History
Receptionist
Urban Heating And Cooling
10.2019 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized, maintained and updated information in computer databases.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Responded to inquiries from callers seeking information.
Sales Associate
Carters Oshkosh
08.2015 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Cashier
Tim Horton's
10.2012 - 08.2015
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Vincent Massey Secondary School
Windsor, ON06.2015
Skills
- Data Entry
- File Management
- Technical Support
- Scheduling
- Customer/Client relations
- Sorting and labeling
- Organization skills
- Customer and client relations
- Multi-Line Telephone Systems
- Office Administration
- Mail distribution
- Staff Management
Languages
English
Timeline
Receptionist
Urban Heating And Cooling
10.2019 - 08.2023
Sales Associate
Carters Oshkosh
08.2015 - 08.2018
Cashier
Tim Horton's
10.2012 - 08.2015
High School Diploma -
Vincent Massey Secondary School
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