Brooke Fleming
Hamilton,Canada
Summary
Sales professional with proven track record in driving revenue growth and building strong client relationships. Skilled in negotiation, strategic planning, and market analysis. Valued for collaboration, adaptability, and consistently achieving targets in dynamic environments. Renowned for reliability and results-driven approach, ensuring team success and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinic Coordinator
Hearing Solutions
Hamilton, ON
01.2023 - Current
- Promoted devices and services to drive sales growth and meet established personal sales quotas.
- Conducted focused outbound calling campaigns to enhance client relationships and successfully generated $180,000 in sales for hearing devices and services.
- Coordinated patient intake and appointment logistics to optimize clinic workflow and ensure timely service delivery.
- Managed daily clinic operations through effective task delegation, aimed at maintaining seamless workflow and high standards of client service.
- Facilitated individualized patient care to ensure satisfaction and promote a positive clinic environment.
- Developed and nurtured client relationships, ensuring consistent communication and support.
- Streamlined customer interactions by efficiently handling a large volume of phone calls and emails.
- Implemented and organized filing systems for confidential patient records, facilitating streamlined operations and prompt retrieval of information.
- Delivered comprehensive information on hearing loss to patients and prospective clients, focusing on its causes, associated risks, and effective prevention strategies.
- Managed appointment scheduling and patient consultations, prioritizing seamless continuity of care throughout treatment.
- Monitored and coordinated supply orders to maintain optimal inventory levels for uninterrupted clinic services.
- Developed and delivered comprehensive training programs for new staff, focusing on clinic protocols and systems to enhance operational effectiveness.
- Facilitated compliance with clinic and insurer policies during insurance billing and claims processing to ensure timely reimbursement.
- Facilitated communication with prospective patients to streamline appointment booking and improve clinic engagement.
- Serviced and maintained hearing aids, delivering expert troubleshooting to support patient needs and device functionality.
Shift Supervisor
Mastermind Toys
Hannon, ON
08.2022 - 01.2024
- Managed daily operations, focusing on delivering exceptional customer experiences for families and children.
- Facilitated training and support for team members to enhance collaboration and maintain high standards of customer service.
- Oversaw inventory management, stock replenishment, and visual merchandising to ensure product availability.
- Identified strategic opportunities to promote new and featured products, contributing to overall revenue maximization.
- Designed and coordinated promotional displays and marketing initiatives to boost customer awareness and engagement with products.
- Resolved customer inquiries and concerns promptly to enhance customer satisfaction and retention.
- Assessed employee performance metrics to pinpoint training opportunities, driving overall team efficiency.
Supervisor & Brand Promotional Associate
Sessions Cannabis
Hannon, ON
08.2020 - 10.2022
- Assessed client requirements and provided tailored product insights to support effective sales initiatives.
- Designed and launched comprehensive sales and marketing initiatives aimed at maximizing revenue and customer interaction.
- Managed staff scheduling and coordinated daily tasks to maintain an efficient workflow, contributing to team success in a dynamic environment.
- Conducted thorough documentation verification to maintain compliance with AGCO regulations and promote responsible service practices.
- Designed eye-catching in-store promotional signage and maintained organized documentation to support effective product visibility strategies.
- Coordinated management of online and phone orders, prioritizing high-quality customer service interactions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Barista Shift Supervisor
Tim Horton's
Stoney Creek, ON
07.2018 - 06.2020
- Led team shifts, promoting a positive work environment and enhancing customer satisfaction through effective service.
- Coordinated daily inventory management to maintain stock levels, minimizing waste and ensuring product availability.
- Trained and mentored new baristas on beverage preparation techniques and company standards for quality service.
- Developed promotional strategies that increased customer engagement and drove sales of featured products in-store.
- Implemented staff scheduling processes to optimize coverage during peak hours and improve operational flow.
- Resolved customer complaints promptly, fostering trust and loyalty while maintaining high service quality standards.
- Conducted regular team meetings to share feedback, celebrate successes, and align on goals for improved performance.
- Promoted seasonal offerings through engaging marketing strategies that effectively attracted customer interest and sales growth.
Substitute Teacher
Kindertown Childcare
Stoney Creek, ON
01.2018 - 01.2019
- Developed and executed engaging lessons and collaborative activities to enhance social skills and participation among children aged 1–6.
- Adapted instructional strategies to effectively support children requiring additional behavioral, emotional, or developmental assistance.
- Developed and executed engaging play-based approaches to support varied educational needs.
- Monitored compliance with safety procedures and dietary restrictions to ensure a safe and welcoming classroom for all students.
- Designed and maintained a supportive atmosphere for children by consistently applying routines and actively engaging with patience and responsiveness.
- Cultivated effective communication channels with parents to deliver updates on student progress and classroom activities.
- Developed and executed training programs for new staff, focusing on classroom management techniques and curriculum implementation to ensure uniformity in care delivery.
- Developed and executed positive reinforcement methods to encourage desired behaviors in students while minimizing conflicts.
Education
Honours BA - Psychology, Gerontology
Laurentian University
01-2025
Honours Diploma - General Arts & Sciences
Mohawk College
Hamilton, ON01-2022
Skills
- HubSpot
- SalesForce
- JustCall
- Customer Service
- Person-Centered Care
- Sales Strategy Development
- Time Management
- Team Work
- Effective Communication
- Critical Thinking
- Adaptability
- Multitasking
- Microsoft Office
- Google Suite
- Problem-solving skills
- Time management
- Multi-tasking strength
- Verbal/written communication
- POS system operation
- Candidate screening
- Administrative skills
- New hire training
- Recruitment process improvement
- Policy analysis
- Regulatory compliance
- Reporting skills
- Account management
LANGUAGES
English
Native or Bilingual
French
Limited Working
Certification
- First Aid/AED Level C
- WHMIS Certification
- Food Handling Safety
- CannSell
Interests
- Adventure Travel
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Creative Writing
- Drawing and Painting
- Interior Design
- Digital Art and Animation
- Artificial Intelligence (AI) and Machine Learning
- Getting involved in local advocacy groups to promote positive change in the community
Kiwanis Salt of the Earth Leadership Award
Awarded in 2015 for community leadership initiatives.
Timeline
Clinic Coordinator
Hearing Solutions
01.2023 - Current
Shift Supervisor
Mastermind Toys
08.2022 - 01.2024
Supervisor & Brand Promotional Associate
Sessions Cannabis
08.2020 - 10.2022
Barista Shift Supervisor
Tim Horton's
07.2018 - 06.2020
Substitute Teacher
Kindertown Childcare
01.2018 - 01.2019
Honours BA - Psychology, Gerontology
Laurentian University
Honours Diploma - General Arts & Sciences
Mohawk College