Brooke Ferreira
Mississauga,ON
Summary
CAREER GOALS: Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level marketing position.
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a committed and resourceful approach.
HIGHLIGHT OF QUALIFICATIONS 4 years of experience in retail and fast food, using interpersonal, communication, and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Team Member
Booster Juice
07.2020 - Current
- Maintained a clean and safe environment using procedures, protocols and checklists
- Prepared food following the training and procedures of the Halton Region’s Food Handlers Certificate
- Directly interacted with customers and provided high quality interactions and services
- Cash management
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Customer Service Associate
The Children’s Place
11.2019 - 07.2020
- Directly interacted with customers
- Handled cash
- Contributed to sales targets
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Student Field Placement
The Chartwell House of Early Learning
01.2020 - 03.2020
- Directly interacted with children between the ages of 3 to 4
- Interacted with parents and their needs/wants for the care of their children
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Tutor
Self Employed
11.2014 - 05.2015
- Directly interacted with an eleven-year-old student
- Assisted the child through math assignments and other homework
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
Education
Diploma - Digital Marketing Certification
Digital Marketing Institute
Online 07.2023
Diploma - Early Childhood Education
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON2021
Standard First Aid - CPR C - AED, St. John Ambulance -
St John's Ambulance
Oakville, ON2021
Food Safety Education And Certification Program
Halton Region
Oakville, ON2021
Skills
- Adaptability and Flexibility
- Strong Relationship Skills
- Attention to Detail
- Quick Learner
- Microsoft (PowerPoint, Word, Excel)
- Customer Relationship Management
- Brand Representation
- Social Media Savvy
Timeline
Customer Service Team Member
Booster Juice
07.2020 - Current
Student Field Placement
The Chartwell House of Early Learning
01.2020 - 03.2020
Customer Service Associate
The Children’s Place
11.2019 - 07.2020
Tutor
Self Employed
11.2014 - 05.2015
Diploma - Digital Marketing Certification
Digital Marketing Institute
Diploma - Early Childhood Education
Sheridan College Institute of Technology And Advanced Learning
Standard First Aid - CPR C - AED, St. John Ambulance -
St John's Ambulance
Food Safety Education And Certification Program
Halton Region
Similar Profiles
Lauren FillierLauren Fillier
Crew Leader at Booster JuiceCrew Leader at Booster Juice
NAVJOT KAURNAVJOT KAUR
Customer Service Representative at Booster JuiceCustomer Service Representative at Booster Juice
Frankie TushinghamFrankie Tushingham
Crew Member at Booster JuiceCrew Member at Booster Juice