Brooke Fenton
Ottawa,Canada
Summary
Dedicated restaurant server with over 7 years of experience in high-volume dining environments. Expert in providing exceptional service that enhances the guest experience and contributes to a positive restaurant reputation. Highly skilled in multitasking and thriving under pressure, while ensuring adherence to industry standards. Committed to fostering a welcoming atmosphere that keeps guests returning.
Overview
9
9
years of professional experience
Work History
Mixologist and lounge server
Mati Charcol+Crudo
Ottawa, Canada
07.2024 - Current
- Create classic cocktail recipes and signature cocktail drinks, while making sure the bar runs efficiently and all guests are satisfied with their beverages to their specific liking
Bar Manager/Lounge Server/Bartender
Al's Steakhouse
Ottawa, Canada
06.2020 - 01.2025
- Assisted customers in order selection, recommended specific menu items, and ensured prompt, accurate service
- Ensured high guest cheque averages by suggesting and selling additional food and beverage items
- Continuously visited guest tables to promote inviting and attentive service
- Provided direct assistance to bartender and lounge staff
- Conducted inventory tracking and restocked supplies
- Trained in food, liquor, and wine service
- Ensured safety of guests specifically those with allergies
Server
Rex's Cocktail Lounge
Toronto, Canada
09.2020 - 12.2020
- Recorded food and drink orders and served guest requests to the standards required, as well as maintaining full product knowledge of menus and specials
- Made suggestions based on preferences, and handled food with sanitation and safety in mind
Server
Chop Steakhouse
Hunt Club, Canada
03.2020 - 08.2020
- Assist guests in order selection by prompting specific menu items and specials
- Respond to inquiries regarding meal preparation and service
- Upsell appetizers, specialty beverages and/or cocktails and desserts to increase guest cheque averages
- Coordinate with kitchen staff to ensure timely and accurate order preparation
- Regularly follow up with guest tables and promptly fulfill additional requests
- Collect payments and balance transactions with receipts
Hostess, Waitress, Bartender, Manager
Don Cherrys
Kanata, Canada
10.2015 - 03.2020
- Greeted guests, assisted with seating requests and arrangements as needed
- Took orders, accommodated requests based on dietary restrictions by acting as a liaison between customers and kitchen staff, as well as cleaned up after guests as they left
- As a bartender, I mixed, garnished, and served alcoholic/non alcoholic beverages according to company specifications
- For my management role, I was in charge of running the restaurant making sure everything was run smooth and efficiently, performed voids, payed the servers out, counted the till at the end of the night to make sure everything added up and we were not short or over any cash, and finally, closed the entire restaurant down
Education
Business
George Brown College
TorontoTravel and Tourism
Algonquin college
OttawaSkills
- Positive
- Adaptable
- Intuitive
- Outgoing
- Great Conversational Skills
- Team Oriented
- Highly attentive
- Collaborative
- Hardworking
- Motivated
- Resilient
- Beverage preparation
- Cash handling accuracy
- Memory for orders
- Advanced mixology techniques
- Inventory monitoring
- POS system operation
- Wine and beer expertise
- Responsible alcohol service
- Allergy awareness
- Upselling strategies
Languages
- English, Bilingual
- French, Bilingual
Timeline
Mixologist and lounge server
Mati Charcol+Crudo
07.2024 - Current
Server
Rex's Cocktail Lounge
09.2020 - 12.2020
Bar Manager/Lounge Server/Bartender
Al's Steakhouse
06.2020 - 01.2025
Server
Chop Steakhouse
03.2020 - 08.2020
Hostess, Waitress, Bartender, Manager
Don Cherrys
10.2015 - 03.2020
Business
George Brown College
Travel and Tourism
Algonquin college
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