Brooke Felder
London,ON
Summary
Passionate Personal Fitness Trainer successful at making workouts fun and rewarding. Expertise in instructing clients on proper lifting techniques and educating clients on nutrition and hydration needs. Experience providing instruction for one-on-one sessions, buddy sessions and group training classes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server/Hostess
King Of The Pigs
06.2021 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Personal Trainer
Planet Fitness Gym
03.2021 - 07.2021
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Designed specific workout systems for individual clients based on performance ability.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
Group Fitness Instructor
Crunch Fitness
03.2020 - 10.2020
- Developed creative and fun fitness classes to keep participants engaged and motivated.
- Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
- Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
- Planned and executed group fitness sessions with warm-ups and cool-downs.
- Created structured and innovative fitness programs to be executed in small to large group atmospheres.
- Adapted classes to meet needs of participants with varying fitness levels.
- Promoted safe and inclusive environment for club clients and members.
- Demonstrated proper form and technique to prevent injury.
Member Service Representative
Planet Fitness Gym
05.2018 - 03.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Representative
Urban Planet
06.2012 - 08.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained new personnel regarding company operations, policies and services.
Education
No Degree - Personal Trainer
Can Fit Pro
London, ON03.2019
No Degree - Developmental Services Worker
Fanshawe College of Applied Arts And Technology
London, ON04.2018
Skills
- Lifestyle and Nutrition Guidance
- Current Fitness Trends Knowledge
- Progress Monitoring and Goal Attainment
- Class Instruction
- Teach Classes
- Membership Sales
- Health and Wellness Education
- Punctual and Dependable
- First Aid Certified
- CPR Certified
- Small and Large Group Instruction
- Customer Satisfaction
Certification
- Certified in Pre & Post Natal Excersie
- Certified In Active Aging
Timeline
Server/Hostess
King Of The Pigs
06.2021 - 05.2023
Personal Trainer
Planet Fitness Gym
03.2021 - 07.2021
Group Fitness Instructor
Crunch Fitness
03.2020 - 10.2020
Member Service Representative
Planet Fitness Gym
05.2018 - 03.2019
Customer Service Representative
Urban Planet
06.2012 - 08.2016
No Degree - Personal Trainer
Can Fit Pro
No Degree - Developmental Services Worker
Fanshawe College of Applied Arts And Technology
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