Brooke Evans
Summary
Dedicated and hard-working professional with extensive customer service experience, committed to ensuring client needs come first. Skilled in building strong relationships, resolving issues efficiently, and applying critical thinking to enhance customer satisfaction. Proven ability to manage multiple priorities, collaborate with diverse teams, and consistently deliver exceptional service in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Human Resources Administrative Assistant
Conquest Planning Inc.
11.2022 - Current
- Assisted with onboarding process for new employees
- Responded to emails, maintained personal information documents and time off requests
- Collaborated with management to create fair performance evaluations, promoting employee development and motivation.
Server
State & Main
06.2022 - Current
- Managed a high volume of customers in a fast-paced environment
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Hostess
State & Main
05.2021 - 06.2022
- Provided exceptional customer service and addressed guest inquiries and concerns
- Demonstrated strong communication and interpersonal skills in interacting with diverse clientele
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
B. - KINESIOLOGY STUDENT
University of Manitoba
06.2026
FRENCH IMMERSION HIGH SCHOOL DIPLOMA -
Collège Miles Macdonell Collegiate
06.2022
Skills
- Strong Communication Skills
- Employee Relations
- Exceptional Customer Service
- Strong Work Ethic
- Hospitality Service Expertise
- Performance Assessments
- Effective Planning
- Personnel Records Management
Certification
Responsible Service Certification, Smart Choices Manitoba
Timeline
Human Resources Administrative Assistant
Conquest Planning Inc.
11.2022 - Current
Server
State & Main
06.2022 - Current
Hostess
State & Main
05.2021 - 06.2022
Responsible Service Certification, Smart Choices Manitoba
B. - KINESIOLOGY STUDENT
University of Manitoba
FRENCH IMMERSION HIGH SCHOOL DIPLOMA -
Collège Miles Macdonell Collegiate
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