Operations Manager
COBIA Beauty
Kelowna, Canada
11.2022 - 04.2024
- Developed and implemented policies, procedures, and brand standards
- Coordinated with other departments including distribution, marketing & finance to ensure efficient operations.
- Led new location openings, working with construction teams, onboarding employees, and ensuring franchisee expectations were met
- Served as the primary contact for franchisees, hosting virtual meetings and conducting on-site inspections
- Managed reporting and analytics, including KPIs, promotional performance, stylist metrics, and financial reports
- Spearheaded software implementation and offered IT support
- Led brand launches, rebrands, and retail strategies, collaborating directly with brands to align expectations, coordinate merchandising, and facilitate staff training
- Collaborated with marketing to create promotional campaigns while managing POS system configuration and store-level implementation
- Hired and managed a Retail Sales Lead in Edmonton, setting sales objectives and incentives
- Led the office Social Committee, organizing team-building events, activities, and annual celebrations
