Brooke Dirk
Saskatoon,Canada
Summary
Dynamic professional with a proven track record at 4.6 star steakhouse, excelling in client relations and compassionate service. Detail-oriented and adaptable, I leverage CRM software to enhance communication and foster satisfaction. Recognized for upselling techniques and building strong team collaboration, I consistently exceed expectations in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Server
Chop Steakhouse
Vancouver/Saskatoon
01.2023 - Current
- Chosen to serve the president of Chop's table during his visit
- Achieved the weekly highest guest check average (GCA) in a team of over 35 servers
- Maximized guest satisfaction and company sales by romanticizing specific appetizers, meal add-ons, wine pairings, and desserts at every table
- Recognized by managers for consistently exceeding expectations through assistance to bussers and fostering memorable guest connections
Client Care Specialist
VCA Central Animal Hospital
Saskatoon
01.2023 - 12.2023
- Greeted clients and pets, scheduled appointments, managed multi-line phone systems to facilitate seamless operations
- Delivered compassionate customer service, addressed client concerns, and communicated critical information between pet owners and veterinary professionals
Recruitment and Sales
Vector Marketing
Saskatoon
01.2022 - 12.2022
- Sourced and screened candidates for sales roles, ensuring alignment with company goals and enhancing team capabilities.
- Developed strong client relationships using CRM tools, facilitating seamless communication and fostering client satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Bachelor of Science - Animal Bioscience
University of Saskatchewan
Saskatoon, SK04-2027
Skills
- Upselling techniques
- Attention to detail
- Multitasking
- Team collaboration
- Knowledgeable in CRM software (Slack, GoHighLevel)
- Microsoft Office proficiency
- Confident public speaking
- Videography, editing, and content creation for social media
- Class 5 driver's license
References
- Paige Beausoleil, Manager, Chop Steakhouse Saskatoon, (306)-291-6553
- Max Lamberte, Manager, Chop Steakhouse Vancouver, (778)-999-2553
- Nicole Hill, Manager, Bon Temps Cafe, (306) 242-6617
Timeline
Server
Chop Steakhouse
01.2023 - Current
Client Care Specialist
VCA Central Animal Hospital
01.2023 - 12.2023
Recruitment and Sales
Vector Marketing
01.2022 - 12.2022
Bachelor of Science - Animal Bioscience
University of Saskatchewan