Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brooke Daigle

West Kelowna,Canada

Summary

Dynamic professional with extensive experience in restaurant management and customer relations, notably at Whiski-Jacks Pub. Proven track record in staff training and event coordination, enhancing service quality and guest satisfaction. Skilled in inventory management and enforcing responsible alcohol service, fostering a positive environment for both patrons and team members. Able to effectively serve the Deaf Community, from small to big groups!

Overview

18
18
years of professional experience

Work History

Server

Kelly O'Bryan's/Carlos O'Bryans
Westbank, BC
03.2024 - Current
  • Provided exceptional customer service to enhance dining experiences.
  • Managed table assignments to optimize guest flow and service efficiency.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Resolved customer complaints professionally to ensure satisfaction.
  • Recommended menu items based on guest preferences and dietary restrictions.
  • Provided excellent customer service to ensure satisfaction.

Night Bar Manager/Bartender/Server

Whiski-Jacks Pub
West Kelowna, Canada
08.2016 - Current
  • Provide an above and beyond personal experience for every guest.
  • Provide a positive, happy work environment for employees/co-workers.
  • Using my overall knowledge, and skills of the business to further assist others for further success of the business, as well as, personal professional growth of others.
  • Trained and supervised bar staff to deliver top-notch service and craft high-quality beverages, as well as service.
  • Staffed bar with appropriate coverage for slow, busy and special event shifts, made cuts based on the well-being of the business, as well as for staff and patrons.
  • Assisted bartenders in maintaining adequate supplies and kegs for bar.
  • Monitored liquor sales, enforcing Liquor Laws, among staff and patrons.
  • Barring disapproving Patrons,/Physical Removal of Cut off patrons.

Assistant Store Manager

Freeride Boardshop
West Kelowna, Canada
04.2008 - 06.2015
  • Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies.
  • Increased sales by overseeing successful promotional strategies and in-store events.
  • Resolved escalated customer service issues by coordinating solutions between sales and operations teams.
  • Coordinated solutions to resolve escalated customer service issues.
  • Organized In-Store Warrantees, as well as Customer Warrantees
  • Customer Special Orders
  • Banking
  • Training new Employees
  • Learning and keeping up with current trends, as well as technology, regarding Snowboarding, Skateboarding, as well as Clothing Trends.
  • Delivering and organizing transfers between locations.

Education

High School -

Mount Boucherie Secondary School
West Kelowna, BC
06.2015

Skills

  • Able to Sign efficiently to the Deaf community
  • Restaurant management
  • Sales Promotion
  • FOH Operations Oversight
  • Rule Enforcement
  • Cost Control
  • Responsible Alcohol Service
  • Customer Relations
  • Inventory Management
  • Performance Monitoring
  • Staff Training
  • Event Coordination
  • Bar Management
  • Training and Mentoring
  • Shift Scheduling
  • Security Oversight
  • Team Leadership

Languages

American Sign Language, Intermediate (B1)

Timeline

Server

Kelly O'Bryan's/Carlos O'Bryans
03.2024 - Current

Night Bar Manager/Bartender/Server

Whiski-Jacks Pub
08.2016 - Current

Assistant Store Manager

Freeride Boardshop
04.2008 - 06.2015

High School -

Mount Boucherie Secondary School

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Brooke Daigle