Brooke Collard
Whitefish,ON
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Representative
LCBO
Sudbury, ON
01.2018 - Current
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Replenished and arranged items to maintain appearance.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Operated register, handled cash and processed credit card transactions.
- Greeted and assisted customers to foster positive experiences.
Marina Manager
Penage Bay Marina
Whitefish, Ontario
06.2009 - 09.2019
- 2009 - 2014: Cashier and Dock Worker.
- 2015 - 2019: Promoted to Managerial Tasks
- Interviewed and hired associates to fill staff vacancies.
- Scheduled and coordinated events and activities.
- Operated and explained proper use of mechanical equipment to employees.
- Analyzed customer feedback to identify areas for improvement in services offered.
- Ensured compliance with local, state, and federal regulations concerning marina operations.
- Conducted regular inspections of vessels in the marina to identify potential hazards or damage.
- Provided customer service support to address any issues or complaints from customers relating to their stay at the marina.
- Resolved customer complaints regarding worker performance or services rendered.
- Calculated and recorded department expenses and revenue.
- Assisted customers with docking and launching their vessels in a safe manner.
- Created and maintained records of all boat transactions including sales, repairs, and mooring fees.
- Oversaw all administrative tasks related to marina operations including billing, customer service, and inventory management.
- Assigned tasks and work hours to staff.
- Trained workers in company procedures or policies.
Education
Carpentry
Cambrian College of Applied Arts And Technology
Greater Sudbury, None05-2014
Skills
- Attention to detail
- Microsoft office
- Computer skills
- Friendly, positive attitude
- Multitasking Abilities
- Customer service
- Flexible and adaptable
- Decision-making
- Problem-solving
- Teamwork and collaboration
- Organization and time management
Certification
- CPR and First Aid Certifications
- Product Knowledge Courses
- Full G License
Languages
French
Native/ Bilingual
Timeline
Sales Representative
LCBO
01.2018 - Current
Marina Manager
Penage Bay Marina
06.2009 - 09.2019
Carpentry
Cambrian College of Applied Arts And Technology
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