Summary
Overview
Work History
Education
Skills
Certification
Community Experience
Timeline
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Brooke Clugston

Honours Psychology Graduate
Stouffville,ON

Summary

Driven Honours Psychology graduate with distinction, known for combining academic excellence with an uncompromising work ethic and a passion for making meaningful impacts. Recognized for a commitment to exceeding expectations and consistently delivering exceptional results. Eager to pursue a passion for becoming a leader of positive change while embracing professional growth and development opportunities.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
4
4
Certifications

Work History

Research Assistant

MentalOptimist
Remote Volunteer, ON
03.2025 - Current
  • Developing evidence-based recommendations to strengthen community engagement and enhance service accessibility.
  • Creating a variety of educational materials based on current and important research in mental health care for practicing therapists.
  • Collaborating with the team to ensure content aligns with the company's goals, client and therapist needs, and current events and developments.
  • Writing research proposals and updating and improving current materials.

Deputy Returning Officer

Elections Ontario
02.2025 - 02.2025
  • Managing a large flow of electors within a voting location while complying with Elections Ontario standards.
  • Casting ballots, generating, counting, and submitting results following official procedures.

Assistant Manager

Tokyo Smoke
06.2023 - 08.2024
  • Introduced new procedural and policy adherence standards as well as performance tracking, leading to increased productivity and adherence.
  • Increased sales metrics through initiatives such as collaboration with brand representatives.
  • Creating and presenting monthly, weekly, and daily operational tasks and goals.
  • Performing asset protection audits, performance reviews, generating reports, training and scheduling staff, placing orders, and other managerial duties.
  • Keeping and maintaining files and records in various Microsoft Office applications.
  • Complying with government regulations, policies, and programs.
  • Educating and informing consumers, and ensuring staff are prepared to do the same.
  • Fostering customer satisfaction through personalized approaches and needs assessments.

Painter & Client Outreach Representative

Student Works
04.2022 - 09.2022
  • Generating new business as a door-to-door sales representative.
  • Conducting thorough client consultations and developing individualized project plans.
  • Responsible for crew task administration during projects.
  • Completing projects within budgeted hours, resulting in satisfied customers and positive feedback.
  • Effectively handling customer concerns by offering solutions until resolution.
  • Establishing trusting relationships with clients through consistent performance.

Retail Associate - In-Store & Online Operations

Comfort & Company
11.2021 - 04.2022
  • Building rapport with customers, providing brand and product education, and ensuring store expectations are met.
  • Effectively increasing sales by creating and managing media content and community outreach approaches.
  • Responsible for managing online administrative systems.

Recreational Activities & Services Coordinator

Timber Creek Golf & Family Fun Centre
05.2016 - 09.2021
  • Managing, supervising, and training staff.
  • Chosen as team lead for conflict resolution, customer satisfaction, and repairs.
  • Collaborating with owners for the purpose of business operations improvement.
  • Initiating and overseeing projects to improve client experiences.
  • Greeting and managing thousands of customers daily and administering park orientation, safety guidelines, play instruction, assistance, and thorough supervision.
  • Building loyal customer relationships.

Education

Certificate in Law -

Queen's University
Online
05.2025 - 03.2026

Bachelor of Arts - Honours Psychology

University of Guelph
09.2019 - 05.2024

Ontario Secondary School Graduation Diploma -

Stouffville District Secondary School
09.2015 - 06.2019

Skills

Written & Verbal Communication

Certification

First Aid & CPR/AED level C

Community Experience

  • Stouffville Food Bank, 04/01/25, Ongoing, Building trusting relationships with diverse clients by fostering a positive, inclusive environment rooted in mutual respect., Demonstrating meaningful communication skills, attention to detail, and teamwork while working under pressure with attention to detail to serve clients efficiently.
  • Parkview Nursing Home - Dementia Unit, 01/01/18, 12/31/19, Recognized as going beyond expectations and creating meaningful relationships with staff, stimulating or calming residents, and connecting with their families., Serving, feeding, and transporting residents., Spending quality time with residents either in a group or solo setting., Supported residents through difficult feelings and de-escalating potential harmful or harmful behaviours.

Timeline

Certificate in Law -

Queen's University
05.2025 - 03.2026

Applied Suicide Intervention Skills Training (ASIST)

03-2025

Research Assistant

MentalOptimist
03.2025 - Current

First Aid & CPR/AED level C

02-2025
Mental Health First Aid (MHFA), 05/01/25
02-2025

Psychological First Aid (PFA)

02-2025

Deputy Returning Officer

Elections Ontario
02.2025 - 02.2025

Assistant Manager

Tokyo Smoke
06.2023 - 08.2024

Painter & Client Outreach Representative

Student Works
04.2022 - 09.2022

Retail Associate - In-Store & Online Operations

Comfort & Company
11.2021 - 04.2022

Bachelor of Arts - Honours Psychology

University of Guelph
09.2019 - 05.2024

Recreational Activities & Services Coordinator

Timber Creek Golf & Family Fun Centre
05.2016 - 09.2021

Ontario Secondary School Graduation Diploma -

Stouffville District Secondary School
09.2015 - 06.2019
Brooke ClugstonHonours Psychology Graduate