Brooke Casselman
Ottawa,ON
Summary
Dedicated Medical Receptionist who works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 4 years.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Bridlewood Medical Centre
03.2020 - Current
- Received, recorded and filed medical payments by check, cash and credit card.
- Managed multi-line phone system and pleasantly greeted patients
- Helped patients complete necessary medical forms and documentation
- Reviewed and sent medical records to other physicians upon request
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients
- Organized paperwork such as charts and reports for office and patient needs
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
Personal Care Assistant
Private Residence - Alexanders
09.2022 - 09.2022
- Provided care to elderly man after surgical operation
- Planned, prepared and served meals and snacks according to prescribed diets
- Transported patient to events and activities, medical appointments and shopping trips
- Engaged patient in meaningful conversation, socialization and activity while providing personal care assistance
- Monitored vital signs, administered prescribed medications, preformed wound-care and tracked behaviors to keep family and physician well-informed
Medical Receptionist
Canadian Diagnostic Network
02.2019 - 10.2022
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance
- Checked patient insurance, demographics and health history to keep information current
- Managed master calendar and scheduled appointments for routine and complex procedures at various locations
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated
- Processed E-Medical (Immigration and Refugee) and out of province patients and completed financial documentation for reimbursement purposes
- Completed financial documentation for patient reimbursement purposes
- Resolved customer problems and complaints
- Mentored new hires, resulting in stronger staff development and increased productivity
Education
Algonquin College
Ottawa, ONHigh School Diploma -
Holy Trinity Catholic High School
Kanata, ON06.2020
Skills
- Self-Motivated
- Organized
- Works well in team setting
- Excellent communication skills
- Problem-Solving
- Works well under pressure
- Reliable
- Proficient in using technology
- Analytical and Critical Thinking
- Professional Telephone Etiquette
Timeline
Personal Care Assistant
Private Residence - Alexanders
09.2022 - 09.2022
Medical Receptionist
Bridlewood Medical Centre
03.2020 - Current
Medical Receptionist
Canadian Diagnostic Network
02.2019 - 10.2022
Algonquin College
High School Diploma -
Holy Trinity Catholic High School
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