Brooke Burwell
Lakewood
Summary
I have a background in both customer service and the beauty industry, with experience as a licensed hairstylist and a former associate at In-N-Out. Through both roles, I've developed excellent communication skills, a strong work ethic, and the ability to stay upbeat and professional in a fast-paced environment. I am friendly, approachable, and confident working with people which I believe makes me a great candidate for a position where customer interaction and service are key.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hair Stylist
Self Employed
07.2024 - Current
- Developed and maintained strong client relationships, fostering loyalty and repeat business through exceptional service.
- Streamlined appointment scheduling and management, improving operational efficiency and reducing wait times for clients.
- Mentored junior stylists in advanced techniques, promoting skill development and enhancing overall service quality.
- Analyzed customer feedback to refine service delivery, resulting in improved client retention rates and satisfaction scores.
- Coordinated promotional events to showcase services, driving increased visibility and engagement within the local community.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Associate
In- N- Out Burger
11.2020 - 11.2023
- Operated cash register, ensuring accurate transactions and efficient customer service.
- Prepared food items according to established health and safety standards.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Assisted in training new associates on operational procedures and customer engagement techniques.
- Resolved customer complaints by providing prompt, courteous service and effective solutions.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Cosmetology License - Cosmetology And Barbering
Career Academy of Beauty
Garden Grove, CA07-2024
Millikan High School
Long Beach, CA06-2023
Skills
- Reliability and punctuality
- Excellent customer service
- Safe food handling
- Efficient work habits
- Menu memorization
- Salesmanship
- Brand representation
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
Certification
- Licensed Cosmetologist
Timeline
Hair Stylist
Self Employed
07.2024 - Current
Associate
In- N- Out Burger
11.2020 - 11.2023
Cosmetology License - Cosmetology And Barbering
Career Academy of Beauty
Millikan High School
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