Brooke Bradley
Santa Maria,CA
Summary
A seasoned Production & Sales Manager, with a proven track record of owning and operating a screen printing, embroidery and sign company for 20 years. I excel in operations management and fostering customer and vendor relationships. My strategic approach to production planning and dedication to quality control led to significant productivity enhancements. Skilled in staff management, I champion continuous improvement and effective decision-making, ensuring project success and operational excellence.
Overview
20
20
years of professional experience
Work History
Production & Production Manager
VTC Enterprises
08.2024 - Current
- Resolved issues quickly & economically to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Reviewed work for quality and compliance with company standards and design specifications.
- Sourced materials to keep up with production goals and meet customer demands.
- Delivered direct feedback to senior management regarding project visibility and status.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Estimated labor requirements to support anticipated workload.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
Owner Operator
All American Screen Printing Inc.
11.2004 - 12.2023
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor Of Science Commercial Recreation - Event Planning
California State University, Chico
Chico, CASkills
- Production planning
- Operations management
- Staff management
- Production scheduling
- Attention to detail
- Quality control
- Customer support
- Project management
- Material planning
- Decision-making
Accomplishments
2008 Small Business of the year, awarded by the Boys and Girls Club of Mid Central Coast.
2021 Honoree of the Year awarded by the Santa Maria Valley YMCA
Affiliations
2011-present YMCA Board Member.
Positions held: Board Governance Chairman, Vice Chairman of the Board, Chairman of the Board (2 year term), Immediate Past President.
2017- present Board President of the Santa Maria Valley Historical Society.
2024- present Santa Maria Breakfast Rotary.
Timeline
Production & Production Manager
VTC Enterprises
08.2024 - Current
Owner Operator
All American Screen Printing Inc.
11.2004 - 12.2023
Bachelor Of Science Commercial Recreation - Event Planning
California State University, Chico
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