Brooke Bisonette
Gatineau,QC
Summary
Organized and dedicated worker with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Oshun Beauty
04.2023 - Current
- Assisted coworkers and staff members with special tasks on daily basis.
- Scheduled client appointments for staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Server
Pigale
05.2022 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Receptionist
River Run Kennels
01.2019 - 09.2020
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained confidentiality of information regarding clients and company.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Science of Well-being
Coursera
Online12.2023
Diploma - Developmental Services Worker
Algonquin College
Ottawa, ON04.2016
High School Diploma -
Smiths Falls District Collegiate Institute
Smiths Falls, ON06.2014
Skills
- Clear Communication
- Adaptable and Flexible
- Sales Techniques
- Problem-Solving
- Travel Arrangements
- Tech-Savvy
- Data organization
- Microsoft Office
- Professional Networking
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Oshun Beauty
04.2023 - Current
Server
Pigale
05.2022 - Current
Receptionist
River Run Kennels
01.2019 - 09.2020
Science of Well-being
Coursera
Diploma - Developmental Services Worker
Algonquin College
High School Diploma -
Smiths Falls District Collegiate Institute
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