Brooke Bezerra
Fresno
Summary
Energetic and results driven professional with experience in client relations, sales, and brand promotion across high end retail and service environments. Skilled at building strong relationships, delivering exceptional customer experiences, and driving engagement through personalized service and strategic marketing initiatives. Adept at multitasking, collaborating with teams, and maintaining high standards in fast-paced, customer focused settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Liaison
Mystique Medical Spa
04.2025 - Current
- Served as the primary point of contact for clients, providing guidance on treatments, services, and products
- Delivered personalized customer experiences to ensure satisfaction and build long term relationships
- Scheduled appointments, managed client records, and coordinated follow-ups to maintain smooth operations
- Educated clients on treatment options, benefits, and aftercare to support informed decision-making
- Collaborated with providers and staff to ensure seamless service and a high quality client experience
- Handled client inquiries and resolved concerns professionally, maintaining client trust and spa reputation
- Assisted with opening and closing procedures while managing a fast-paced, high volume environment
Student Marketing Ambassador
Celsius
01.2024 - 01.2025
- Promoted the Celsius brand on campus through creative and engaging marketing initiatives
- Organized and executed campus events to increase brand awareness and drive product trials
- Distributed product samples and educated peers on product benefits and ingredients
- Leveraged social media platforms to amplify campaigns and engage the student community
- Built relationships with campus organizations to create strategic partnerships and enhance brand visibility
- Gathered feedback from students to help tailor marketing strategies and better connect with the target audience
Sales and Marketing Associate
Ooh La La
12.2022 - 08.2024
- Provided exceptional customer service by greeting clients, answering questions, and guiding purchasing decisions
- Processed sales transactions accurately and efficiently using POS systems
- Maintained organized and visually appealing merchandise displays to enhance the shopping experience
- Assisted with inventory management, including stocking, restocking, and tracking product levels
- Supported team members and management in achieving daily sales goals
- Handled customer concerns and returns professionally to ensure satisfaction and loyalty
- Developed product knowledge to educate customers and promote add on sales
Seasonal Team Member
Nespresso
10.2023 - 01.2024
- Delivered exceptional customer service in a high end retail environment, assisting clients with product selection and personalized recommendations
- Educated customers on Nespresso machines, coffee products, and accessories to enhance the brand experience
- Processed sales transactions accurately and efficiently, while managing inventory and product displays
- Assisted with seasonal marketing campaigns, in-store promotions, and product demonstrations to drive sales
- Maintained a clean, organized, and visually appealing store environment consistent with luxury brand standards
- Resolved customer inquiries and concerns promptly, ensuring satisfaction and repeat business
- Supported team members and management to achieve sales goals during high traffic seasonal periods
Team Member
Raw Earth Juicery
03.2021 - 08.2023
- Maintained inventory by prepping fruits and vegetables to ensure sufficient stock for each shift
- Educated customers on product ingredients, benefits, and menu options, providing knowledgeable and professional guidance
- Handled opening and closing procedures, including cash handling, cleaning, and organizing the workspace
- Worked efficiently in a fast-paced, high-volume environment, multitasking to meet customer demand
- Delivered friendly and attentive customer service, resolving inquiries and concerns to ensure satisfaction
- Collaborated with team members to maintain smooth operations and a positive work environment
Education
In Progress - Communication Studies
San Diego State University
San Diego, CA05.2026
Skills
- Customer service and client relationship management
- Sales and upselling strategies
- Event planning and brand promotion
- Social media marketing and content creation
- Product education and consultation
- Inventory management and merchandising
- Appointment scheduling and administrative support
- Team collaboration and cross functional communication
- Multitasking in fast-paced, high volume environments
- Problem solving and conflict resolution
- Visual presentation and maintaining high quality standards
Certification
- Microsoft Office Suite Training/ Use (Word, PowerPoint, Outlook, Teams)
- Microsoft Excel Training/Use – intermediate/advanced proficiency (formulas, data entry, charts, pivot tables)
Timeline
Client Liaison
Mystique Medical Spa
04.2025 - Current
Student Marketing Ambassador
Celsius
01.2024 - 01.2025
Seasonal Team Member
Nespresso
10.2023 - 01.2024
Sales and Marketing Associate
Ooh La La
12.2022 - 08.2024
Team Member
Raw Earth Juicery
03.2021 - 08.2023
In Progress - Communication Studies
San Diego State University
Skills
- Multitasking Abilities
- Decision-Making