Brooke Barreira
Brantford,ON
Summary
Experienced dining and event server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
LG Home Comfort
Mississauga , ON
2024.01 - 2024.03
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Adhered to established policies and procedures when handling customer accounts.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Developed key customer relationships to increase sales.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Restaurant Server
Sunnyside Grill
Brantford , ON
2019.08 - 2023.08
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Assisted other servers as needed during peak hours or special events.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Restaurant Server
Kelseys Roadhouse
Brantford , ON
2022.02 - 2022.10
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies, cutlery rollers.
Banquet and Restaurant Server
Foundry Tavern
Cambridge , ON
2021.04 - 2021.09
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Ensured that all dietary restrictions were met by providing vegan, vegetarian, gluten-free, dairy-free options at each event.
- Assisted other servers in carrying trays of food from kitchen to dining area.
- Provided outstanding customer service to ensure client satisfaction with all aspects of their event.
- Managed banquet hall decorations prior to receptions including arranging flowers, setting tablecloths.
- Created attractive buffet displays for catering events, ensuring that all foods were properly arranged and labeled.
Seasonal Restaurant Server
The Jetty Bar and Grill
Norfolk County , ON
2017.04 - 2020.10
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies, cutlery rollers.
Education
High School Diploma -
St. Johns College
Brantford, ON2016-06
Some College (No Degree) - Nursing Studies
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ONSkills
- Exceptional customer service
- Reliable and punctual
- Menu knowledge
- Menu Memorization
- Guest Relations
- Liquor, wine, and food service
- POS operation
- Physically coordinated
- Food safety understanding
- Issue Resolution
- Clear Communication
- Effective customer upselling
- Event Setup and Breakdown
- Quality Assurance
- Order Accuracy
- Detail Oriented
Certification
- Smart Serve Certified
- WHMIS training
- First-aid Health Care Provider certified
References
References available upon request.
Timeline
Sales Representative
LG Home Comfort
2024.01 - 2024.03
Restaurant Server
Kelseys Roadhouse
2022.02 - 2022.10
Banquet and Restaurant Server
Foundry Tavern
2021.04 - 2021.09
Restaurant Server
Sunnyside Grill
2019.08 - 2023.08
Seasonal Restaurant Server
The Jetty Bar and Grill
2017.04 - 2020.10
High School Diploma -
St. Johns College
Some College (No Degree) - Nursing Studies
Conestoga College Institute of Technology And Advanced Learning
- Smart Serve Certified
- WHMIS training
- First-aid Health Care Provider certified
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