Brooke Barello
Long Beach
Summary
Dedicated and adaptable professional with over 4 years of experience in customer service and office administration. Proven ability to provide exceptional service, maintain a high level of organization, and manage multiple tasks in fast-paced environments. Skilled in cash handling, inventory management, and creating efficient workflows to improve operational performance. Known for exceeding customer expectations, resolving conflicts, and maintaining strong relationships with team members and clients. Adaptable and quick to learn new systems, with a strong commitment to enhancing the customer experience and contributing to team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Clerk/Cashier
Stater Bros Markets Inc.
Long Beach
06.2017 - Current
- Ensure customers have a friendly and efficient check out process
- Ensured item code and pricing is correct
- Counted money to ensure appropriate transactions were completed
- Adapted a flexible work style, shifting tasks as priorities and circumstances change
- Worked independently, as well as cooperatively within a team
- Observed all company rules and policies
- Sought opportunities to exceed customer expectations and enhance the customer experience
- Adapted service based on customer needs, handled difficult customer situations and explored solutions to delight the customer
- Asked customers about their needs and help them in making purchases
- Escorted customers to the appropriate aisle or shelve in order to assist with purchasing decisions
Server
Family Soul Restaurant
Las Vegas
06.2022 - 08.2022
- My duties were to handle all register transactions, taking orders, seating customers, bringing out food, and greeting customers.
Cashier/Sales Associate
SPEEDYWAY GAS STATION
Long Beach
09.2021 - 04.2022
- My duties were to ensure customers left with excellent service, performed money transactions daily on the register, and report to station manager periodically.
Unarmed Security Officer
Star Pro Security Patrol Inc
Costa Mesa
01.2020 - 03.2021
- My duties were to check in guests staying in the shelter and enforcing safety protocols.
- Also, I provided hourly checks in and out of the men and womens dorms.
General Office Clerk
Millennium Dental Technologies
Cerritos
07.2017 - 03.2021
- Answered telephone calls and took messages
- Maintained and updated office files, inventory, mailing lists, and database systems
- Operated office equipment, computer, photocopiers, scanners, voice mail systems, and facsimile machines
- Collected information needed by the office staff or supervisors
- Arranged appointments of the team members
- Prepared letters and other correspondences
- Communicated with customers and other offices as the need arises
- Proofread and organize records, reports, and documents
- Arranged for the repair or troubleshoot of office equipment
Unarmed Security Officer
Crossroads Security
West Covina
11.2019 - 01.2020
- My duties were to prevent and supervise the post I was assigned to.
- This consumed of regulating rules and checking all guests that came in and out of the premises for illegal activity or substances.
Education
High school diploma -
Millikan High School
Skills
- Restaurant Experience
- Computer literacy
- Floor care
- Phone etiquette
- Residential cleaning
- Serving Experience
- Food Service
- Intake
- Customer support
- Hospitality
- Data entry
- Security
- Time management
- Microsoft Word
- Interviewing
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Server
Family Soul Restaurant
06.2022 - 08.2022
Cashier/Sales Associate
SPEEDYWAY GAS STATION
09.2021 - 04.2022
Unarmed Security Officer
Star Pro Security Patrol Inc
01.2020 - 03.2021
Unarmed Security Officer
Crossroads Security
11.2019 - 01.2020
General Office Clerk
Millennium Dental Technologies
07.2017 - 03.2021
Store Clerk/Cashier
Stater Bros Markets Inc.
06.2017 - Current
High school diploma -
Millikan High School
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