Brooke Ardagna
Hamilton,ON
Summary
Dynamic bartender with proven customer service excellence at Kelsey’s Original Roadhouse, adept at enhancing guest experiences and increasing repeat business through personalized service. Demonstrates strong multitasking and reliable teamwork, significantly contributing to a positive work environment. Skilled in efficient cash handling and upselling, driving profitability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Kelsey’s Original Roadhouse
06.2022 - 01.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Bartender
Chuck's Roadhouse Bar & Grill
01.2022 - 07.2023
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Keyholder
Mr. Sub
05.2018 - 12.2021
- Maintained a clean environment to meet health and safety standards.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Trained new employees to apply best practices in customer service and store operations.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Efficient
Certification
Smart Serve certified as well as Food Safety certified.
Timeline
Bartender
Kelsey’s Original Roadhouse
06.2022 - 01.2025
Bartender
Chuck's Roadhouse Bar & Grill
01.2022 - 07.2023
Keyholder
Mr. Sub
05.2018 - 12.2021
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