Overview
Work History
Education
Skills
Timeline
Generic

Brook Smith

Spring Valley

Overview

7
7
years of professional experience

Work History

Service Support Specialist

Marvin K Brown Auto Center
10.2022 - Current
  • Worked with manager and supervisor to plan and coordinate repair schedules.
  • Improved operational efficiency by automating routine scheduling tasks.
  • Maintained up-to-date database of staff availability, qualifications, and preferences to aid in scheduling.
  • Fostered positive relationships with clients by efficiently addressing scheduling changes and requests.
  • Enhanced team efficiency by streamlining appointment scheduling processes.
  • Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
  • Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
  • Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
  • Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
  • Provided exceptional service with knowledge of products and services.
  • Contributed ideas during team meetings that led to innovative solutions for enhancing the overall customer experience at the dealership.
  • Enhanced cross-functional collaboration by serving as a liaison between the sales department and BDC operations.

Business Marketing Manager

Self Employed Services
11.2017 - 03.2020
  • Promoted brand message continuously across all marketing communications within multiple campaigns.
  • Designed multichannel marketing program using social media to derive new customers.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Mentored personnel on best practices and protocols to maximize productivity.
  • Developed creative sales tools, including presentations, kitted assets, and product placement guides.
  • Considered business demands and customer preferences when developing pricing structures and marketing plans.
  • Oversaw preparation of marketing materials for events.
  • Captured new customers by optimizing business strategies and launching products to reach a more diverse customer base.

Dmv Title Clerk/Cashier

American Licensing Services
04.2017 - 08.2017
  • Processed CA only transfers, renewals and legal owner changes as well as IRP transfers. 
  • Provided daily reconciliation of my work for accounting department
  • Assisted in shipment and tracking of all office daily bundles to be sent to DMV. 
  • Provided excellent customer service and gained new accounts
  • Covered breaks and days off for receptionist 
  • Covered days at the commercial dmv office for our dmv runner when needed. 
​

Education

High School Diploma -

West Hills High School
Santee
2009

Skills

  • Organized
  • Courteous demeanor
  • Adaptive team player
  • Self-motivated
  • Quick learner
  • Problem-Solving

    Application Knowledge

  • Microsoft Office
  • CDK Service
  • GM Global
  • Update Promise\Pay Junction
  • Some Quickbooks

Timeline

Service Support Specialist

Marvin K Brown Auto Center
10.2022 - Current

Business Marketing Manager

Self Employed Services
11.2017 - 03.2020

Dmv Title Clerk/Cashier

American Licensing Services
04.2017 - 08.2017

High School Diploma -

West Hills High School

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Brook Smith