Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brook Martens

Nanaimo,Canada

Summary

Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.

Overview

18
18
years of professional experience

Work History

Program Manager

WorkBC
01.2024 - Current
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Identified program obstacles and communicated possible impacts to team.

Job Developer/Employment Consultant

Horton Venture D.B.A WorkBC
07.2019 - 01.2023
  • Increased job placements by developing customized employment plans for clients.
  • Organized impactful workshops on resume writing, interview skills, and job search strategies for clients seeking employment.
  • Facilitated successful job placements by negotiating competitive wages and accommodations for clients with disabilities.

Casual MSR/FSR

Williams Lake and District Credit Union
12.2017 - 07.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Insurance Advisor

Western Financial Group
08.2016 - 12.2017
  • Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
  • Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
  • Provided quotes and promoted products for building, contents and vehicle insurance.

Health Care Assistant

Saint Vincent De Paul, Ozanam Program
08.2007 - 03.2014
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.

Education

Associate of Science - Health Care Assistant

Sprott Shaw College
Nanaimo, BC
09-2001

High School Diploma -

Wellington Secondary School
Nanaimo
06-2000

Skills

  • Problem-solving
  • Project management
  • Detail-oriented
  • Strategic planning
  • Decision-making
  • Team leadership and direction
  • Project coordination
  • MS office applications
  • Policy and procedure improvements
  • Training and development
  • Critical thinking
  • Work Planning and Prioritization
  • Data collection & research
  • Flexible and adaptable
  • Stakeholder communications
  • Customer service
  • Relationship building
  • Good judgment
  • Scheduling and planning
  • Team development

Languages

English
Native or Bilingual

Timeline

Program Manager

WorkBC
01.2024 - Current

Job Developer/Employment Consultant

Horton Venture D.B.A WorkBC
07.2019 - 01.2023

Casual MSR/FSR

Williams Lake and District Credit Union
12.2017 - 07.2019

Insurance Advisor

Western Financial Group
08.2016 - 12.2017

Health Care Assistant

Saint Vincent De Paul, Ozanam Program
08.2007 - 03.2014

Associate of Science - Health Care Assistant

Sprott Shaw College

High School Diploma -

Wellington Secondary School

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Brook Martens