Brook Martens
Nanaimo,Canada
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
18
18
years of professional experience
Work History
Program Manager
WorkBC
100 Mile House
01.2024 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Identified program obstacles and communicated possible impacts to team.
Job Developer/Employment Consultant
Horton Venture D.B.A WorkBC
100 Mile House
07.2019 - 01.2023
- Increased job placements by developing customized employment plans for clients.
- Organized impactful workshops on resume writing, interview skills, and job search strategies for clients seeking employment.
- Facilitated successful job placements by negotiating competitive wages and accommodations for clients with disabilities.
Casual MSR/FSR
Williams Lake and District Credit Union
100 Mile House
12.2017 - 07.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Insurance Advisor
Western Financial Group
100 Mile House/Smithers, BC
08.2016 - 12.2017
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Provided quotes and promoted products for building, contents and vehicle insurance.
Health Care Assistant
Saint Vincent De Paul, Ozanam Program
Victoria, BC
08.2007 - 03.2014
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
Education
Associate of Science - Health Care Assistant
Sprott Shaw College
Nanaimo, BC09-2001
High School Diploma -
Wellington Secondary School
Nanaimo 06-2000
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Decision-making
- Team leadership and direction
- Project coordination
- MS office applications
- Policy and procedure improvements
- Training and development
- Critical thinking
- Work Planning and Prioritization
- Data collection & research
- Flexible and adaptable
- Stakeholder communications
- Customer service
- Relationship building
- Good judgment
- Scheduling and planning
- Team development
Languages
English
Native or Bilingual
Timeline
Program Manager
WorkBC
01.2024 - Current
Job Developer/Employment Consultant
Horton Venture D.B.A WorkBC
07.2019 - 01.2023
Casual MSR/FSR
Williams Lake and District Credit Union
12.2017 - 07.2019
Insurance Advisor
Western Financial Group
08.2016 - 12.2017
Health Care Assistant
Saint Vincent De Paul, Ozanam Program
08.2007 - 03.2014
Associate of Science - Health Care Assistant
Sprott Shaw College
High School Diploma -
Wellington Secondary School