Brook Harrison
Kelowna,BC
Summary
Organized marketing professional with ten years of experience in B2B and B2C sales and communications. Creative writer with strong content development skills and experience working in a fast-paced work-heavy environment. I love building relationships with my clients and team by learning their stories so I can better understand how to serve them.
Overview
11
11
years of professional experience
Work History
Office Manager
Azimuth Solar Products
Kelowna, BC (2023 Remote)
05.2017 - 10.2023
- Utilized analytic tools to track campaign success and course-correct to improve bounce rates and website engagement.
- Managed e-commerce store with a focus on improved user experience through clear site navigation and detailed product descriptions.
- Produced eye-catching promotional materials for events and sales presentations.
- Researched, wrote, and edited engaging copy for advertising, web content, blogs and technical sheets.
- Trained and managed workflow of eight person cross-functional team of talented individuals.
Marketing Manager
Aquassure Accessible Baths
Kelowna, BC (2023 Remote)
03.2013 - 10.2023
- Developed extensive product knowledge and became go-to authority on best match suggestions for end-user needs.
- Assisted in the development of North American dealer network via exceptional personalized sales service.
- Transitioned website to WordPress; built and maintained an easy-access multi-brand catalog of several hundred items.
- Designed print and digital advertising, flyers, tri-folds, banners and other marketing media.
- Wrote copy for e-commerce catalog, direct mail advertising, press releases and blogs.
- Gained a reputation for problem solving difficult installs that networked into a $100k ten tub sale in the GTA.
Office Manager
Ethel Street Therapeutic Massage
Kelowna, BC
04.2013 - 12.2022
- Organized office and cleared several month backlog of incomplete billing in first two weeks.
- Responded to bookings via phone and e-mail; acted as the friendly, welcoming face of a busy multi-practitioner clinic.
- Set up incoming RMT's with individual profiles for all billing services and provided hands-on training for office policies, cash practices, and software systems
- Added additional third-party insurance billing options for improved client satisfaction.
- Maintained on-time billing, reconciliation, and communication for third-party insurances, Teleplan, ICBC, and lawyers.
Skills
- Microsoft Office Suite
- WordPress
- Adobe Photoshop
- MailChimp
- Digital Marketing
- Copywriting
- Copyediting
- Content Development
- Graphic Design
- Office Management
References
Available on request.
Timeline
Office Manager
Azimuth Solar Products
05.2017 - 10.2023
Office Manager
Ethel Street Therapeutic Massage
04.2013 - 12.2022
Marketing Manager
Aquassure Accessible Baths
03.2013 - 10.2023