Summary
Overview
Work History
Skills
References
Timeline
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Brook Harrison

Kelowna,BC

Summary

Organized marketing professional with ten years of experience in B2B and B2C sales and communications. Creative writer with strong content development skills and experience working in a fast-paced work-heavy environment. I love building relationships with my clients and team by learning their stories so I can better understand how to serve them.

Overview

11
11
years of professional experience

Work History

Office Manager

Azimuth Solar Products
05.2017 - 10.2023
  • Utilized analytic tools to track campaign success and course-correct to improve bounce rates and website engagement.
  • Managed e-commerce store with a focus on improved user experience through clear site navigation and detailed product descriptions.
  • Produced eye-catching promotional materials for events and sales presentations.
  • Researched, wrote, and edited engaging copy for advertising, web content, blogs and technical sheets.
  • Trained and managed workflow of eight person cross-functional team of talented individuals.

Marketing Manager

Aquassure Accessible Baths
03.2013 - 10.2023
  • Developed extensive product knowledge and became go-to authority on best match suggestions for end-user needs.
  • Assisted in the development of North American dealer network via exceptional personalized sales service.
  • Transitioned website to WordPress; built and maintained an easy-access multi-brand catalog of several hundred items.
  • Designed print and digital advertising, flyers, tri-folds, banners and other marketing media.
  • Wrote copy for e-commerce catalog, direct mail advertising, press releases and blogs.
  • Gained a reputation for problem solving difficult installs that networked into a $100k ten tub sale in the GTA.

Office Manager

Ethel Street Therapeutic Massage
04.2013 - 12.2022
  • Organized office and cleared several month backlog of incomplete billing in first two weeks.
  • Responded to bookings via phone and e-mail; acted as the friendly, welcoming face of a busy multi-practitioner clinic.
  • Set up incoming RMT's with individual profiles for all billing services and provided hands-on training for office policies, cash practices, and software systems
  • Added additional third-party insurance billing options for improved client satisfaction.
  • Maintained on-time billing, reconciliation, and communication for third-party insurances, Teleplan, ICBC, and lawyers.

Skills

  • Microsoft Office Suite
  • WordPress
  • Adobe Photoshop
  • MailChimp
  • Digital Marketing
  • Copywriting
  • Copyediting
  • Content Development
  • Graphic Design
  • Office Management

References

Available on request.

Timeline

Office Manager

Azimuth Solar Products
05.2017 - 10.2023

Office Manager

Ethel Street Therapeutic Massage
04.2013 - 12.2022

Marketing Manager

Aquassure Accessible Baths
03.2013 - 10.2023

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Brook Harrison